Operations and Administration. ACS is responsible for providing a number of operations and administration Services. Operations and administration Services include the activities associated with the day-to-day management of the installed systems and software environment. The following table identifies the operations and administration Services roles and responsibilities that are specific to this SOW. 1. Relocation of equipment for interoffice moves. X X 2. Provide Install, Add, Change services for desktop and laptop systems and peripherals. X X 3. Perform and support hardware and software IMACs, re-installations, updates and downloads for desktops and laptops X X 4. Perform and support hardware and software IMACs, re-installations, updates and downloads for servers X X Confidential Information Page 11 Table of Contents
Appears in 2 contracts
Sources: Information Technology Services Agreement (Symetra Financial CORP), Information Technology Services Agreement (Symetra Financial CORP)