Operations Center. Grantor shall operate and maintain an Operations Center (“OC”) staffed twenty-four (24) hours a day, seven (7) days a week by trained and qualified personnel. Grantor’s maintenance employees shall be available for dispatch twenty-four (24) hours a day, seven (7) days a week. Grantor shall have its first maintenance employee at the site requiring Emergency Unscheduled Maintenance activity within two (2) hours after the time Grantor becomes aware of an event requiring Emergency Unscheduled Maintenance, unless delayed by circumstances beyond the reasonable control of Grantor. Grantor shall maintain a toll-free telephone number to contact personnel at the OC. Grantor’s OC personnel shall dispatch maintenance and repair personnel along the system to handle and repair problems detected in the Grantor System: (i) through the Grantee’s remote surveillance equipment and/or upon notification by Grantee to Grantor, or (ii) upon notification by a third party.
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Sources: Cost Sharing and Iru Agreement (Savvis Communications Corp)
Operations Center. Grantor shall operate and maintain an Operations Center (“"OC”") staffed twenty-four (24) hours a day, seven (7) days a week by trained and qualified personnel. Grantor’s 's maintenance employees shall be available for dispatch twenty-four (24) hours a day, seven (7) days a week. Grantor shall have its first maintenance employee at the site requiring Emergency Unscheduled Maintenance activity within two (2) hours *** after the time Grantor becomes aware of an event requiring Emergency Unscheduled Maintenance, unless delayed by circumstances beyond the reasonable control of Grantor. Grantor shall maintain a toll-free telephone number to contact personnel at the OC. Grantor’s 's OC personnel shall dispatch maintenance and repair personnel along the system to handle and repair problems detected in the Grantor System, Relevant Conduit and/or Grantee Fiber: (i) through the Grantee’s 's remote surveillance equipment and/or upon notification by Grantee to Grantor, or (ii) upon notification by a third party.
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