Common use of Operations Services Clause in Contracts

Operations Services. a. Vendor shall perform the following Operations Services: • Monitoring of systems consoles during operational hours. • Performing checks to ensure Machines are operating optimally. • Monitoring of all jobs and applications to ensure that they are running properly based upon supplied documentation. • Responding to system messages and request for resources as required. • Coordinating system startups and shutdowns with Customer Contract Managers. • Documenting cause and nature of both scheduled and unscheduled outages. • Maintaining the Customer tape inventory stored at the Vendor Service Location and offsite at Iron Mountain. • Reporting Machines malfunctions to responsible parties. • Responding to system requests for tape/cartridge mounts. • Providing timely process on daily and weekly backups. • Performing job scheduling. • Providing data center operations support availability 24 hours a day seven days a week on mainframe/communications availability and related software issues.

Operations Services. a. Vendor shall perform the following Operations Services: • Monitoring of systems consoles during operational hours. • Performing checks to ensure Machines are operating optimally. • Monitoring of all jobs and applications to ensure that they are running properly based upon supplied documentation. • Responding to system messages and request for resources as required. • Coordinating system startups and shutdowns with Customer Contract Managers. • Documenting cause and nature of both scheduled and unscheduled outages. • Maintaining the Customer tape inventory stored at the Vendor Service Location and offsite at Iron Mountain. • Reporting Machines malfunctions to responsible parties. • Responding to system requests for tape/cartridge mounts. • Providing timely process on daily business requested and weekly backups. • Performing job scheduling. • Providing data center operations support availability 24 hours a day seven days a week on mainframe/communications availability and related software issues.