Common use of Operator Services (OS) and Directory Assistance (DA) Clause in Contracts

Operator Services (OS) and Directory Assistance (DA). Where GTE provides access to GTE Operator Services for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and Directory Assistance (e.g., 411 calls routed to GTE's DA operator centers) as an element of Exchange Services offered for resale, PHNLK will be billed in accordance with Appendix A. GTE will provide its existing OS and DA to a PHNLK at the same quality and in a nondiscriminatory manner as the service GTE's end users receive. 5.6.1 Where Customized Routing is available, GTE will offer unbranded OS and DA or rebranded OS and DA with the PHNLK brand. GTE will provide such unbranding or rebranding on a switch-by-switch basis, subject to capability and capacity limitations. Upon receipt of an order for unbranding or rebranding, GTE will implement within 90 Business Days when technically capable. 5.6.2 PHNLK will be billed for unbranding or rebranding and Customized Routing. Upon written request from the PHNLK, GTE will provide PHNLK with terms and conditions for providing customized routing and branding, plus the applicable charges. 5.6.3 For those offices that PHNLK has requested GTE to rebrand and/or unbrand OS and DA, GTE will provide it using live operators where GTE performs its own OS and DA service and/or are handled by automated systems. If GTE uses a Third Party contractor to provide OS or DA, GTE will not provide branding nor will GTE negotiate it with a Third Party on behalf of a PHNLK. The PHNLK must negotiate with the Third Party. In these instances, the PHNLK will need to purchase customized routing to differentiate OS/DA traffic between GTE's and a Third Party.

Operator Services (OS) and Directory Assistance (DA). Where GTE provides access to GTE Operator Services for local and toll assistance (for example, call completion, busy line verification and emergency interruption) and Directory Assistance (e.g., 411 calls routed to GTE's DA operator centers) as an element of Exchange Services offered for resale, PHNLK RECONEX will be billed in accordance with Appendix A. GTE will provide its existing OS and DA to a PHNLK RECONEX at the same quality and in a nondiscriminatory manner as the service GTE's end users receive. 5.6.1 Where Customized Routing is available, GTE will offer unbranded OS and DA or rebranded OS and DA with the PHNLK RECONEX brand. GTE will provide such unbranding or rebranding on a switch-by-switch basis, subject to capability and capacity limitations. Upon receipt of an order for unbranding or rebranding, GTE will implement within 90 Business Days when technically capable. 5.6.2 PHNLK RECONEX will be billed for unbranding or rebranding and Customized Routing. Upon written request from the PHNLKRECONEX, GTE will provide PHNLK RECONEX with terms and conditions for providing customized routing and branding, plus the applicable charges. 5.6.3 For those offices that PHNLK RECONEX has requested GTE to rebrand and/or unbrand OS and DA, GTE will provide it using live operators where GTE performs its own OS and DA service and/or are handled by automated systems. If GTE uses a Third Party contractor to provide OS or DA, GTE will not provide branding nor will GTE negotiate it with a Third Party on behalf of a PHNLKRECONEX. The PHNLK RECONEX must negotiate with the Third Party. In these instances, the PHNLK RECONEX will need to purchase customized routing to differentiate OS/DA traffic between GTE's and a Third Party.