OPTIONAL WEB HOSTING SERVICES. a. OPTIONAL CAPACITY PLANNING SERVICES. Sabre can provide the following capacity planning services: - Utilize Sabre-proprietary methods and models to forecast infrastructure needs and measure end-to-end response time performance. - Provide rolling hardware purchasing forecasts in the monthly written reports submitted to Customer. - Provide infrastructure growth and performance enhancement recommendations. - Meet with Customer monthly and consult with Customer to develop custom recommendations, modeling and trending analysis. b. SYSTEM MANAGER CUSTOMER INTERFACE. Sabre can provide a dedicated, on-site resource to serve as a single point of contact for Customer who will perform event management for existing systems, identify and enlist necessary resource group participation, and track and drive problem resolution, including action items and their ownership.
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Sources: Information Technology Services Agreement (Travelocity Com Inc), Information Technology Services Agreement (Travelocity Com Inc)