ORDERING, DELIVERY, AND ACCEPTANCE. The Client shall submit detailed service requests or work orders in writing—either via email or through the designated online portal—that clearly specify the required Outsourced Services, deliverables, timelines, and any special instructions. Each request should reference any relevant schedules or specifications. Upon receipt of a service request, the Outsourcer will review the details and confirm acceptance or notify the Client of any necessary clarifications or modifications within [NUMBER] business days. Both Parties must agree in writing to any adjustments prior to proceeding. The Outsourcer shall deliver the requested deliverables in accordance with the timelines specified in the service request or as otherwise agreed upon in writing. Delivery methods and formats are defined in Schedule 1. The Outsourcer shall notify the Client upon completion of each deliverable, including any supporting documentation or reports, and shall provide the deliverables through agreed-upon channels (e.g., email, secure file transfer, or the online portal). The Client shall promptly inspect the delivered work for conformance with the agreed specifications and service levels. Any discrepancies, defects, or deviations must be documented and communicated in writing to the Outsourcer within [NUMBER] business days of delivery. If the Client identifies any issues, the Outsourcer will have [NUMBER] business days to remedy the deficiencies or provide a revised deliverable. The revised deliverable shall then be subject to a subsequent inspection by the Client. In the absence of written notification of non-conformance within the specified timeframe, the deliverable shall be deemed accepted by the Client. Once all deliverables meet the agreed-upon criteria and any issues have been resolved to the Client’s satisfaction, the Client will provide a formal acceptance notice. This confirmation signals that the deliverables are in full compliance with the service request and that the Client’s obligations regarding that order are complete.
Appears in 12 contracts
Sources: Outsourcing Agreement, Outsourcing Agreement, Outsourcing Agreement