Organization and Management. (a) Organizational Structure Provision of support for activities aimed at assisting the implementation of the functional structure at the federal, regional and local levels including the implementation and reorganization of territorial and local tax offices and the refurbishment of offices to support the reorganization. (b) Management System Provision of support for activities aimed at reviewing and strengthening the organizational units in MinTax and at the regional level for formulation of operational strategy, setting targets for different operational areas, developing indicators to measure performance, preparing annual business plans, preparing budgets, assessing workload and allocating resources, and assistance in strengthening the Internal Audit Department and reviewing and improving communication systems between and within MinTax and territorial offices and between MinTax and other related government agencies. (c) Development of Standardized Workflows in Tax Administration at all Levels Provision of support for the re-engineering of business processes for organization and management in federal, inter-regional, regional and local offices including the development of manuals documenting the standard processes to be followed by all offices. (d) Revenue Forecasting and Tax Modeling Assistance in developing and implementing a revenue forecasting and tax modeling system. (e) Change Management Provision of technical assistance in support of activities aimed at developing and implementing appropriate strategies for managing organizational change at all levels of the tax administration, including communication strategies to explain the rationale and potential impact of proposed changes to all managers, staff, taxpayers and other stakeholders.
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Sources: Loan Agreement, Loan Agreement