Common use of ORIENTATION, TRAINING AND TECHNICAL ASSISTANCE Clause in Contracts

ORIENTATION, TRAINING AND TECHNICAL ASSISTANCE. 9.1. COUNTY will endeavor to provide CONTRACTOR with training and support in the skills and competencies to (a) conduct, participate in, and sustain the performance levels called for in the Agreement and (b) conduct the quality management activities called for by the Agreement. As COUNTY provides this training and assistance, it is expected that CONTRACTOR will ensure County contractor packets for each staff (eligibility to be on the premises, obtain secure badge for the building, login information for computer/EHR) be completed and submitted prior to working at Lotus. In addition, credentialing packets for staff will be completed within a week of beginning at Lotus All Documentation and billing training modules (CalMHSA, Smart Care, etc) are to be completed within 2 weeks of start date. 9.2. COUNTY will provide the CONTRACTOR with all applicable standards for the delivery and accurate documentation of services. 9.3. All medical and Electronic Health Record (EHR) system documentation will be completed within 24 hours. 9.4. COUNTY will make ongoing technical assistance available in the form of direct consultation to CONTRACTOR upon CONTRACTOR’S request to the extent that COUNTY has capacity and capability to provide this assistance. In doing so, COUNTY is not relieving CONTRACTOR of its duty to provide training and supervision to its staff or to ensure that its activities comply with applicable regulations and other requirements included in the terms and conditions of this agreement. 9.5. Any requests for technical assistance by CONTRACTOR regarding any part of this agreement shall be directed to the COUNTY’S designated contract monitor. 9.6. CONTRACTOR shall require all new employees in positions designated as "covered individuals" to complete compliance training within the first 30 days of their first day of work. CONTRACTOR shall require all covered individuals to attend, at minimum, one compliance training annually. 9.6.1. These trainings shall be conducted by COUNTY or, at COUNTY’S discretion, by CONTRACTOR staff, or both, and may address any standards contained in this agreement. 9.6.2. Covered individuals who are subject to this training are any CONTRACTOR staff who have or will have responsibility for, or who supervises any staff who have responsibility for, ordering, prescribing, providing or documenting client care or medical items or services.

ORIENTATION, TRAINING AND TECHNICAL ASSISTANCE. 9.1. COUNTY will endeavor to provide CONTRACTOR with training and support in the skills and competencies to (a) conduct, participate in, and sustain the performance levels called for in the Agreement and (b) conduct the quality management activities called for by the Agreement. As COUNTY provides this training and assistance, it is expected that CONTRACTOR will ensure County contractor packets for each staff (eligibility to be on the premises, obtain secure badge for the building, login information for computer/EHR) be completed and submitted prior to working at Lotus. In addition, credentialing packets for staff will be completed within a week of beginning at Lotus All Documentation and billing training modules (CalMHSA, Smart Care, etc) are to be completed within 2 weeks of start date. 9.2. COUNTY will provide the CONTRACTOR with all applicable standards for the delivery and accurate documentation of services. 9.3. All medical and Electronic Health Record (EHR) system documentation will be completed within 24 hours. 9.4. COUNTY will make ongoing technical assistance available in the form of direct consultation to CONTRACTOR upon CONTRACTOR’S request to the extent that COUNTY has capacity and capability to provide this assistance. In doing so, COUNTY is not relieving CONTRACTOR of its duty to provide training and supervision to its staff or to ensure that its activities comply with applicable regulations and other requirements included in the terms and conditions of this agreement. 9.59.4. Any requests for technical assistance by CONTRACTOR regarding any part of this agreement shall be directed to the COUNTY’S designated contract monitor. 9.69.5. CONTRACTOR shall require all new employees in positions designated as "covered individuals" to complete compliance training within the first 30 days of their first day of work. CONTRACTOR shall require all covered individuals to attend, at minimum, one compliance training annually. 9.6.19.5.1. These trainings shall be conducted by COUNTY or, at COUNTY’S discretion, by CONTRACTOR staff, or both, and may address any standards contained in this agreement. 9.6.29.5.2. Covered individuals who are subject to this training are any CONTRACTOR staff who have or will have responsibility for, or who supervises any staff who have responsibility for, ordering, prescribing, providing or documenting client care or medical items or services.. TAXONOMY CODES PLAN TYPE DHCS DISCIPLINE FIRST 4 ALPHA- NUMERIC CHARACTERS CODE TAXONOMY CODE TAXONOMY NAME CLASSIFICATION SPECIALIZATION DEFINITION MHP Clinical Nurse Specialist 364S 364SP0808X Psychiatric/ Mental Health Clinical Nurse Specialist Clinical Nurse Specialist Psychiatric/ Mental Health Definition pending per NUCC MHP / DMC-ODS / DMC State Plan Licensed Clinical Social Worker (LCSW) 1041 104100000X Social Worker Social Worker A social worker is a person who is qualified by a Social Work degree, and licensed, certified or registered by the state as a social worker to practice within the scope of that license. A social worker provides assistance and counseling to clients and their families who are dealing with social, emotional and environmental problems. Social work services may be rendered to individuals, families, groups, and the public. MHP / DMC-ODS / DMC State Plan Licensed Physician (LP) 2084 2084P0802X Addiction Psychiatry Physician Psychiatry & Neurology Addiction Psychiatry Addiction Psychiatry is a subspecialty of psychiatry that focuses on evaluation and treatment of individuals with alcohol, drug, or other substance-related disorders, and of individuals with dual diagnosis of substance- related and other psychiatric disorders. MHP / DMC-ODS / DMC State Plan Licensed Physician (LP) 2084 2084P0800X Psychiatry Physician Psychiatry & Neurology Psychiatry A Psychiatrist specializes in the prevention, diagnosis, and treatment of mental disorders, emotional disorders, psychotic disorders, mood disorders, anxiety disorders, substance-related disorders, sexual and gender identity disorders and adjustment disorders. Biologic, psychological, and social components of illnesses are explored and understood in treatment of the whole person. Tools used may include diagnostic laboratory tests, prescribed medications, evaluation and treatment of

ORIENTATION, TRAINING AND TECHNICAL ASSISTANCE. 9.110.1. COUNTY will endeavor to provide CONTRACTOR with training and support in the skills and competencies to (a) conduct, participate in, and sustain the performance levels called for in the this Agreement and (b) conduct the quality management activities called for by the this Agreement. As COUNTY provides this training and assistance, it is expected that CONTRACTOR will ensure County contractor packets for each staff (eligibility to be on the premises, obtain secure badge for the building, login information for computer/EHR) be completed and submitted prior to working at Lotus. In addition, credentialing packets for staff will be completed within a week of beginning at Lotus All Documentation and billing training modules (CalMHSA, Smart Care, etc) are to be completed within 2 weeks of start date. 9.210.2. COUNTY will provide the CONTRACTOR with all applicable standards for the delivery and accurate documentation of services. 9.3. All medical and Electronic Health Record (EHR) system documentation will be completed within 24 hours. 9.410.3. COUNTY will make ongoing technical assistance available in the form of direct consultation to CONTRACTOR upon CONTRACTOR’S request to the extent that COUNTY has capacity and capability to provide this assistance. In doing so, the COUNTY is not relieving CONTRACTOR of its duty to provide training and supervision to its staff or to ensure that its activities comply with applicable regulations and other requirements included in the terms and conditions of this agreementAgreement. 9.510.4. Any requests for technical assistance by CONTRACTOR regarding any part of this agreement Agreement shall be directed to the COUNTY’S designated contract monitor. 9.610.5. CONTRACTOR shall require all new employees in positions designated as "covered individuals" to complete compliance training within the first 30 days of their first day of work. CONTRACTOR shall require all covered individuals to attend, at minimum, one compliance training annually. 9.6.110.5.1. These Compliance trainings shall be conducted by COUNTY or, at COUNTY’S discretion, by CONTRACTOR staff, or both, and may address any standards contained in this agreementAgreement. 9.6.210.5.2. Covered individuals who are subject to this training are any CONTRACTOR staff who have or will have responsibility for, or who supervises any staff who have responsibility for, ordering, prescribing, providing providing, or documenting client care or medical items or services. 10.6. CONTRACTOR shall require that physicians receive a minimum of five hours of continuing medical education related to addiction medicine each year. 10.7. CONTRACTOR shall require that professional staff (LPHAs) receive a minimum of five hours of continuing education related to addiction medicine each year. 10.8. The CONTRACTOR shall submit an annual staff training plan to the COUNTY within 30 days of date of this contract and annually thereafter. Accomplishment of the staff training plan shall be documented in each employee’s file. Quarterly training reports submitted to the COUNTY shall contain: 10.8.1. Submit titles of trainings, training dates, and the number of staff in attendance. Identify if training is focused on Recovery Model, Family Engagement, Cultural Competence, and/or an Evidence Based Practice. 10.8.2. A brief description of the training. 10.8.3. Specific trainings on culturally specific and supported practices. Include with the Staffing Detail a list of language skills for interpretation that CONTRACTOR has available within the agency. If CONTRACTOR has administrative staff with these skills, please note this under “Administrative Staff” beneath the staff names on the Staffing Detail. 10.8.4. Include with the Staffing Detail anyone who can be considered bilingual/bicultural separate from bilingual only. 10.8.5. List interpreter resources that have been utilized during this past quarter, e.g. Language World, Tele-language, AT&T, Norcal Center for the Deaf and the frequency of their usage. 10.8.6. List efforts made to recruit and retain bilingual/bicultural staff or persons with lived experience. 10.8.7. Describe how CONTRACTOR adheres to CLAS Standards.

ORIENTATION, TRAINING AND TECHNICAL ASSISTANCE. 9.111.1. COUNTY will endeavor to provide CONTRACTOR with training and support in the skills and competencies to (a) conduct, participate in, and sustain the performance levels called for in the Agreement and (b) conduct the quality management activities called for by the Agreement. As COUNTY provides this training and assistance, it is expected that CONTRACTOR will ensure County contractor packets for each staff (eligibility to be on the premises, obtain secure badge for the building, login information for computer/EHR) be completed and submitted prior to working at Lotus. In addition, credentialing packets for staff will be completed within a week of beginning at Lotus All Documentation and billing training modules (CalMHSA, Smart Care, etc) are to be completed within 2 weeks of start date. 9.211.2. COUNTY will provide the CONTRACTOR with all applicable standards for the delivery and accurate documentation of services. 9.3. All medical and Electronic Health Record (EHR) system documentation will be completed within 24 hours. 9.411.3. COUNTY will make ongoing technical assistance available in the form of direct consultation to CONTRACTOR upon CONTRACTOR’S request to the extent that COUNTY has capacity and capability to provide this assistance. In doing so, COUNTY is not relieving CONTRACTOR of its duty to provide training and supervision to its staff or to ensure that its activities comply with applicable regulations and other requirements included in the terms and conditions of this agreement. 9.511.4. Any requests for technical assistance by CONTRACTOR regarding any part of this agreement shall be directed to the COUNTY’S designated contract monitor. 9.611.5. CONTRACTOR shall require all new employees in positions designated as "covered individuals" to complete compliance training within the first 30 days of their first day of work. CONTRACTOR shall require all covered individuals to attend, at minimum, one compliance training annually. 9.6.111.5.1. These trainings shall be conducted by COUNTY or, at COUNTY’S discretion, by CONTRACTOR staff, or both, and may address any standards contained in this agreement. 9.6.211.5.2. Covered individuals who are subject to this training are any CONTRACTOR staff who have or will have responsibility for, or who supervises any staff who have responsibility for, ordering, prescribing, providing or documenting client care or medical items or services.. TAXONOMY CODES PLAN TYPE DHCS DISCIPLINE FIRST 4 ALPHA- NUMERIC CHARACTERS CODE TAXONOMY CODE TAXONOMY NAME CLASSIFICATION SPECIALIZATION DEFINITION MHP Clinical Nurse Specialist 364S 364SP0808X Psychiatric/ Mental Health Clinical Nurse Specialist Clinical Nurse Specialist Psychiatric/ Mental Health Definition pending per NUCC A social worker is a person who is qualified by a Social Work degree, and licensed, certified or MHP / registered by the state as a social worker to DMC- Licensed practice within the scope of that license. A ODS / Clinical Social 1041 104100000X Social Worker Social Worker social worker provides assistance and DMC counseling to clients and their families who are State dealing with social, emotional and Plan environmental problems. Social work services may be rendered to individuals, families, groups, and the public. MHP / Addiction Psychiatry is a subspecialty of DMC- Addiction psychiatry that focuses on evaluation and ODS / Licensed 2084 2084P0802X Psychiatry Psychiatry & Addiction treatment of individuals with alcohol, drug, or DMC Physician (LP) Physician Neurology Psychiatry other substance-related disorders, and of State individuals with dual diagnosis of substance- Plan related and other psychiatric disorders. A Psychiatrist specializes in the prevention, diagnosis, and treatment of mental disorders, emotional disorders, psychotic disorders, mood MHP / disorders, anxiety disorders, substance-related DMC- disorders, sexual and gender identity disorders ODS / Licensed 2084 2084P0800X Psychiatry Psychiatry & Psychiatry and adjustment disorders. Biologic, DMC Physician (LP) Physician Neurology psychological, and social components of State Plan illnesses are explored and understood in treatment of the whole person. Tools used may include diagnostic laboratory tests, prescribed medications, evaluation and treatment of

ORIENTATION, TRAINING AND TECHNICAL ASSISTANCE. 9.17.1. COUNTY will endeavor to provide CONTRACTOR with training and support in the skills and competencies to (a) conduct, participate in, and sustain the performance levels called for in the Agreement and (b) conduct the quality management activities called for by the Agreement. As COUNTY provides this training and assistance, it is expected that CONTRACTOR will ensure County contractor packets for each staff (eligibility to be on the premises, obtain secure badge for the building, login information for computer/EHR) be completed and submitted prior to working at Lotus. In addition, credentialing packets for staff will be completed within a week of beginning at Lotus All Documentation and billing training modules (CalMHSA, Smart Care, etc) are to be completed within 2 weeks of start date. 9.27.2. COUNTY will provide the CONTRACTOR with all applicable standards for the delivery and accurate documentation of services. 9.3. All medical and Electronic Health Record (EHR) system documentation will be completed within 24 hours. 9.47.3. COUNTY will make ongoing technical assistance available in the form of direct consultation to CONTRACTOR upon CONTRACTOR’S request to the extent that COUNTY has capacity and capability to provide this assistance. In doing so, COUNTY is not relieving CONTRACTOR of its duty to provide training and supervision to its staff or to ensure that its activities comply with applicable regulations and other requirements included in the terms and conditions of this agreement. 9.57.4. Any requests for technical assistance by CONTRACTOR regarding any part of this agreement shall be directed to the COUNTY’S designated contract monitor. 9.67.5. CONTRACTOR shall require all new employees in positions designated as "covered individuals" to complete compliance training within the first 30 days of their first day of work. CONTRACTOR shall require all covered individuals to attend, at minimum, one compliance training annually. 9.6.17.5.1. These trainings shall be conducted by COUNTY or, at COUNTY’S discretion, by CONTRACTOR staff, or both, and may address any standards contained in this agreement. 9.6.27.5.2. Covered individuals who are subject to this training are any CONTRACTOR staff who have or will have responsibility for, or who supervises any staff who have responsibility for, ordering, prescribing, providing or documenting client care or medical items or services.. TAXONOMY CODES PLAN TYPE DHCS DISCIPLINE FIRST 4 ALPHA- NUMERIC CHARACTERS CODE TAXONOMY CODE TAXONOMY NAME CLASSIFICATION SPECIALIZATION DEFINITION MHP Clinical Nurse Specialist 364S 364SP0808X Psychiatric/ Mental Health Clinical Nurse Specialist Clinical Nurse Specialist Psychiatric/ Mental Health Definition pending per NUCC MHP / DMC-ODS / DMC State Plan Licensed Clinical Social Worker (LCSW) 1041 104100000X Social Worker Social Worker A social worker is a person who is qualified by a Social Work degree, and licensed, certified or registered by the state as a social worker to practice within the scope of that license. A social worker provides assistance and counseling to clients and their families who are dealing with social, emotional and environmental problems. Social work services may be rendered to individuals, families, groups, and the public. MHP / DMC-ODS / DMC State Plan Licensed Physician (LP) 2084 2084P0802X Addiction Psychiatry Physician Psychiatry & Neurology Addiction Psychiatry Addiction Psychiatry is a subspecialty of psychiatry that focuses on evaluation and treatment of individuals with alcohol, drug, or other substance-related disorders, and of individuals with dual diagnosis of substance- related and other psychiatric disorders. MHP / DMC-ODS / DMC State Plan Licensed Physician (LP) 2084 2084P0800X Psychiatry Physician Psychiatry & Neurology Psychiatry A Psychiatrist specializes in the prevention, diagnosis, and treatment of mental disorders, emotional disorders, psychotic disorders, mood disorders, anxiety disorders, substance-related disorders, sexual and gender identity disorders and adjustment disorders. Biologic, psychological, and social components of illnesses are explored and understood in treatment of the whole person. Tools used may include diagnostic laboratory tests, prescribed