Common use of Other Assumptions Clause in Contracts

Other Assumptions. The services under this Agreement are being provided based upon the following assumptions, in addition to any assumption or detail stated in the rest of the document: • Following agreement to close a ticket from the Customer the ticket will be closed in the Supplier Service Desk. • Once closed, the ticket process will be considered finished and will not be re-opened. • The Customer will provide the Supplier with any known tasks, either one off or regular, to aid with forward planning. • The Service Owner will, when needed, be the escalation route should any issues arise with non-satisfactory delivery or performance from third party suppliers. • For the purposes of clarification and to avoid confusion it is the Supplier’s understanding that the Customer owns: o All the data within the application databases o All application licences