Common use of Other Returns Clause in Contracts

Other Returns. 7.1. Without limiting any rights to return Products that you may have under any applicable laws or under clause 5, if you wish to return a Product on any other basis: A. you must contact us at ▇▇▇▇▇▇▇-▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ (unless otherwise notified) within 7 days of receiving or collecting the Product to initiate the return and provide us with your order number, the condition of the Product, and reasoning for the return, including any supporting information such as evidentiary photographs; B. we may decline to accept the return and will decline if our supplier of the Product declines our request to return it to them; C. the Product must be in its original condition including in its unopened original packaging; and D. returns and refunds are not permitted on Products that have been customised for you. 7.2. If we approve any return we will communicate this to you, and notify you of the address that the Products approved for return must be returned to. You will be responsible for returning these Products in their original condition, including the original packaging. 7.3. On receipt of the returned Products and once we have received any refund for the return from any of relevant supplier to us, we will refund you the amount you paid for the returned Products less any fees and/or charges imposed on us or any withholdings by our supplier and a handling charge / restocking fee.

Appears in 1 contract

Sources: Hardware and Software Service Terms

Other Returns. 7.1. 7.1 Without limiting any rights to return Products that you may have under any applicable laws or under clause 5, if you wish to return a Product on any other basis: A. (a) you must contact us at ▇▇▇▇▇▇▇-▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ (unless otherwise notified) within 7 days of receiving or collecting the Product to initiate the return and provide us with your order number, the condition of the Product, and reasoning for the return, including any supporting information such as evidentiary photographs; B. (b) we may decline to accept the return and will decline if our supplier of the Product declines our request to return it to them; C. (c) the Product must be in its original condition including in its unopened original packaging; and D. (d) returns and refunds are not permitted on Products that have been customised for you. 7.2. 7.2 If we approve any return we will communicate this to you, and notify you of the address that the Products approved for return must be returned to. You will be responsible for returning these Products in their original condition, including the original packaging. 7.3. 7.3 On receipt of the returned Products and once we have received any refund for the return from any of relevant supplier to us, we will refund you the amount you paid for the returned Products less any fees and/or charges imposed on us or any withholdings by our supplier and a handling charge / restocking fee.

Appears in 1 contract

Sources: Hardware and Software Service Terms