OUR COMPLAINTS PROCEDURE Sample Clauses

The 'Our Complaints Procedure' clause outlines the process by which customers or clients can raise concerns or complaints about the goods or services provided. Typically, this clause details the steps for submitting a complaint, such as providing contact information, expected response times, and the stages of escalation if the issue is not resolved promptly. Its core function is to ensure transparency and provide a clear, structured method for addressing and resolving disputes, thereby fostering trust and minimizing misunderstandings between the parties.
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OUR COMPLAINTS PROCEDURE. 19.1 We are committed to giving you a service of the highest standard possible. If things do go wrong, we will seek to resolve this as quickly and efficiently as we can. If you have a complaint, please contact us by e-mailing us at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ or by writing to us at: Complaints Officer Banco Bilbao Vizcaya Argentaria, S.A., London Branch One Canada Square London E14 5AA 19.2 Please give us as much information as you can about your complaint including a description of your complaint, account details, your contact details, what you think we should do to put things right and provide copies of any supporting documentation if you have this available. 19.3 We will not charge you for making a complaint against us. Our complaint policy and procedures are available in writing, free of charge on our website at ▇▇▇.▇▇▇▇▇▇.▇▇▇ or from our branch. 19.4 If you are not satisfied with the way we have handled your complaint, you may refer your complaint to the Financial Ombudsman Service, whose contact details are below: The Financial Ombudsman Service Exchange Tower London E14 9SR ▇▇▇.▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ • 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home)) • ▇▇▇▇ ▇▇▇ ▇ ▇▇▇ (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02) ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Your elegible deposits with BBVA UK are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee schem.e Any depositos you hold above the limit are unlikely to be covered. For further information visit ▇▇▇.▇▇▇.▇▇▇.▇▇. If you wish to use the BBVA net banking service and you agree to these Terms and Conditions please fill in the information below on both copies of these Terms and Conditions and sign both copies where indicated below. In signing this document you agree to these Terms and Conditions and you will become legally bound by them. Please keep one signed copy for your records and return the other signed copy to us at: ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇ or to your account manager at the branch. You may ask for a copy of these Terms and Conditions at any time by contacting us at ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇ or by asking your account manager at the branch for a copy. Signed …………………………………………… ……………………………………………… For and on behalf of Banco Bilbao Vizcaya Argentaria, S.A., London Branch This is our standard cli...
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OUR COMPLAINTS PROCEDURE. If you’re unhappy with our service, any bills or statements issued by us and want to make a complaint, you can contact us at ▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/▇▇▇-▇▇-▇▇▇▇▇ or by using the contact details at clause 15.1 below. All disputes and complaints are dealt with in accordance with our published complaints procedure which is available on request and can also be found at ▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/▇▇▇▇▇▇▇▇-▇▇▇▇/▇▇▇▇-▇▇▇▇▇▇/▇▇▇▇▇▇▇▇▇▇.
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OUR COMPLAINTS PROCEDURE. If you wish to make a complaint you can do so by making contact through any of the channels listed here: · Email: ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ We will aim to resolve your complaint within 3 working days. Where we are unable to do so we will keep you informed of the progress of your complaint until we have resolved it. If we are unable to resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service by writing to them at ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇▇ ▇▇▇, calling 0300 123 9123 or 0800 023 4567, or emailing ▇▇▇▇▇▇▇▇▇.▇▇▇▇@ ▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. If you require any further information you can visit ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/ The Ombudsman offers a free independent service, but before they look at your complaint, they will ask you to give us the opportunity to put things right for you. In addition, if you entered into this agreement online or by telephone, you can also refer this matter to the European Online Dispute Resolution portal. For more information about Online Dispute Resolution please visit ▇▇▇▇▇://▇▇.▇▇▇▇▇▇.▇▇/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_en We can provide documents in large print, Braille or on audio, call us on ▇▇▇▇▇ ▇▇▇ ▇▇▇ to arrange this. V28
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OUR COMPLAINTS PROCEDURE. If you wish to make a complaint you can do so by making contact through any of the channels listed here:
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OUR COMPLAINTS PROCEDURE. 12.1. How to Make a Complaint. Our aim is to provide a first-class service to all Landlords and Tenants and to do everything we can to ensure that you are satisfied. However, if you feel that we have fallen short of this standard and wish to make a complaint, the details of our Complaints Handling Policy can be found on our website. Please submit your complaint in writing to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇.▇▇.
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OUR COMPLAINTS PROCEDURE. If you would like to make a complaint, you can do so by contacting our Customer Care Team on 01264 364311 or ▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇.▇▇.▇▇. You can also write to us: Customer Care Team Stannah Stairlifts and Homelifts Watt Close Andover Hampshire SP10 3SD Our complaints procedure is on Our website: ▇▇▇.▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇ 15.1 Please include the following information in your complaint: 15.1.1 Your full name 15.1.2 Your contact details 15.1.3 Any order or reference you have been given A key summary of the problem or problems you have experienced 15.1.4 A key summary of the problem or problems you have experienced 15.2 We will acknowledge receipt of your complaint within 1 working day of receiving it (or 5 working days if no email or telephone number is provided). We will then conduct a thorough investigation into your complaint. We may need to contact you to obtain further details during our investigation. We will provide you with a full response to your complaint within 8 weeks of receiving it. However, some investigations may take longer and so providing a full response within this timeframe may not be possible. If this is the case, we will contact you to let you know that we cannot provide a full respond within 8 weeks, provide you with a revised timeframe for our full response and let you know that you can refer the complaint to the Financial Ombudsman Service. We will then provide regular updates as to the progress of your complaint. 15.3 We will always work hard to ensure a fair resolution is agreed. However, if You are not happy with this resolution You have the right to refer Your complaint to the Financial Ombudsman Service (FOS). Its contact details are: Financial Ombudsman Service, Exchange Tower, London, E14 9SR, Tel: ▇▇▇▇ ▇▇▇ ▇▇▇▇ Website: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇
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OUR COMPLAINTS PROCEDURE. As part of our commitment to customer satisfaction, Express Claims has a complaints procedure. Please let us know as soon as possible if you have any problems or you would like a copy of our Complaints Procedure. If you have a complaint about the service you receive from us, you should raise this with the person responsible for your case. If they cannot resolve the matter then you should speak to the manager of the team. If, after that, you are dissatisfied with how your complaint has been dealt with, you should contact us on ▇▇▇▇▇ ▇▇▇▇▇▇ or by email to help@express- ▇▇▇▇▇▇.▇▇.▇▇ or by writing to us. Your complaint will then be dealt with in accordance with our complaints procedure, a copy of which is available on request. Please do not store up any complaints, please raise them straight away. If still unresolved at this stage, you may take your complaint to the Legal Ombudsman. Normally, you will have to bring your complaint to the Legal Ombudsman within six months of receiving a final response from us.
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Related to OUR COMPLAINTS PROCEDURE

  • Complaints Procedure (a) A formal complaint must be submitted in writing within six months of the last alleged occurrence. (b) A complaint must be submitted through the Union and/or directly to the Executive Director (or the equivalent or designate). When the Executive Director has received a complaint, they will notify the respondent and the union staff representative of the substance of the complaint in writing within 15 days. (c) The complaint must contain the specific instance(s) and date(s) that the alleged harassment occurred, the names of any witnesses, an explanation of how the action constitutes a violation of Article 29 (Harassment), and the remedy sought. (d) The Executive Director or their designate will investigate the complaint and will complete their report in writing within 30 days. (e) The Employer will take action to resolve the complaint within 10 days of receiving the investigator's report. (f) The Employer will advise the respondent, the complainant and the Union in writing of the substance of the investigator's report and the resolution of the complaint. (g) If the resolution involves separating employees, reasonable efforts will be made to relocate or reschedule the respondent. The complainant may agree in writing to be transferred or rescheduled. (h) If the resolution involves separating an employee and a respondent who is not an employee, reasonable efforts will be made to remedy the situation. (i) If the respondent is the Executive Director (or equivalent), or where there are possible systemic issues or multiple complaints, the following process will be used: (1) The complainant will contact the Union. (2) As soon as possible but within 30 days the Union will notify the Executive Director (or equivalent) and CSSEA. Clause 29.4 (a) and (c) apply to the notice. CSSEA will inform the Employer's Board of Directors. (3) CSSEA and the Union will appoint either ▇▇▇▇▇ ▇▇▇▇▇ or ▇▇▇▇▇▇ ▇▇▇▇ to resolve the complaint. (The person appointed is referred to below as "the Appointee".) (4) After consultation with the parties involved, the Appointee will establish the process to resolve the complaint. The process may include - at the Appointee's discretion - any of the following (or any combination of them): fact-finding, mediation, making recommendations or a full report, or conducting an expedited arbitration. In exercising their discretion with respect to the process, the Appointee will consider the parties' desire that the process be fair and expeditious, that it minimizes disruption in the workplace, that it respects individual privacy to the degree possible in the circumstances, and that it keeps costs to a reasonable level. The Appointee will submit any report or recommendations to CSSEA and the Union. The report and recommendations will remain confidential, except for distribution to the Employer's Board of Directors, the complainant and the respondent. The Appointee may stipulate conditions she/he deems appropriate with respect to distribution. Any outcomes of the process are without prejudice or precedent for other proceedings. (5) The Appointee's fees and expenses will be shared by the Employer and the Union. (j) The Employer may take appropriate action, including discipline, against a complainant if the investigation determines that the complaint is frivolous, vindictive or vexatious.

  • Complaint Procedure Section 1. Complaints involving charges of sexual harassment, crime (whether misdemeanor or felony), or charges of discrimination are explicitly excluded from consideration under this Article. Such charges shall be pursued under appropriate laws, policies and procedures. Section 2. Complaints by students which fall within the purview of District Student Grievance Procedures shall be processed and investigated under that procedure and shall not be subject to the provisions of this Article. Any subsequent disciplinary action resulting from the Student Grievance Procedures will be discussed with the Adjunct Faculty Member in a separate meeting and the Adjunct Faculty Member will be given the opportunity to have a union representative present; no Member shall be disciplined without just cause. Section 3. Any complaint about an Adjunct Faculty Member shall be immediately investigated by the President or designee. If the complaint appears to have substance, the complaint and the name of the person making the complaint should generally be provided to the Adjunct Faculty Member within fourteen (14) calendar days of receipt of the complaint. Section 4. The complaint and the results of the investigation conducted by the President or designee shall be put into writing. If the investigation appears to substantiate the complaint, as soon as possible after such determination has been made, the President or designee shall meet with the Adjunct Faculty Member to discuss the issues which seem to be involved. The Adjunct Faculty Member may be represented by the Association during this meeting. Section 5. If, after the meeting prescribed in Section 4, there appears to be cause, the person making the complaint shall meet with the President or designee and the Adjunct Faculty Member in an attempt to further understand the complaint or to respond to the complaint and reach a settlement. The Adjunct Faculty Member may be represented by the Association during this meeting. Section 6. If the complaint cannot be settled to the satisfaction of all parties during the meeting provided for in Section 5, the Adjunct Faculty Member may prepare a written response to the complaint. The response shall be attached to the complaint. The complaint and the Adjunct Faculty Member’s response shall be placed in the Adjunct Faculty Member’s Personnel file. Section 7. At any point at which the complaint is judged to be untrue or unsubstantiated, all records of the complaint shall be removed from the personnel file.

  • COMPLAINT PROCEDURES CONTRACTOR shall maintain and adhere to its written procedures for responding to parent complaints. These procedures shall include annually notifying and providing parents of LEA students with appropriate information (including complaint forms) for the following: (1) Uniform Complaint Procedures pursuant to Title 5 of the California Code of Regulations section 4600 et seq.; (2) Nondiscrimination policy pursuant to Title 5 of the California Code of Regulations section 4960 (a); (3) Sexual Harassment Policy, California Education Code 231.5 (a) (b) (c); (4) Title IX Pupil Grievance Procedure, Title IX 106.8 (a) (d) and 106.9 (a); and (5) Notice of Privacy Practices in compliance with Health Insurance Portability and Accountability Act (HIPAA), if applicable. CONTRACTOR shall include verification of these procedures to the LEA upon request. CONTRACTOR shall immediately notify LEA of any complaints filed against it related to LEA students and provide LEA with all documentation related to the complaints and/or its investigation of complaints, including any and all reports generated as a result of an investigation.

  • 000 GRIEVANCE PROCEDURE 7. 100 It is agreed that it is the spirit and intent of this Agreement to adjust grievances promptly. All grievances, including discharge for just cause, but not those pertaining to jurisdictional disputes that may arise on any work covered by this Agreement, must be initiated within fifteen (15) working days of the incident by either the employee in Step I or the Local Union in Step II and shall be handled in the following manner:

  • Review Procedure If the Plan Administrator denies part or all of the claim, the claimant shall have the opportunity for a full and fair review by the Plan Administrator of the denial, as follows: