Outage Reporting. In the event of a widespread power outage in your area, please call your local utility company to report the power outage. It is helpful to have your ESI ID available at the time of the call. Contact your utility at: Warning for service calls: If you report a power outage in your area that results in a service call by the local utility company, you may be charged “if” the outage is determined to be caused by your error (disconnection for nonpayment, breakers needing to be reset, etc.) and not the utility company’s equipment. Pronto Power will pass these charges at cost without any mark up and must be paid upon receipt from the utility company. Term and Renewal: Pronto Power will make arrangements to become your Retail Electric Provider (“REP”) after we receive your initial payment after enrollment. Your electric service with Pronto Power is month-to-month and will automatically renew unless cancelled by you or by Pronto Power. This Terms of Service (“TOS”), serves as contract expiration notice for your initial term.
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Sources: Terms of Service, Terms of Service