Outreach Program. The Health Plan shall have an outreach program designed to encourage Enrollees to seek Behavioral Health Services through the Health Plan when the Health Plan, or Providers, perceive a need for Behavioral Health Services. In addition, the outreach program, at a minimum, shall provide for the following: 1. Outreach program Enrollee communications that are written at the fourth (4th) grade reading level; 2. Outreach program communications that are written the primary language spoken by the Enrollee; 3. A program designed to assist PCP's in the identification and management, including referral and other resources, to aid in the treatment of: (a) Enrollees with severe and persistent mental illness; (b) Children/Adolescents with severe emotional disturbances; and (c) Enrollees with clinical depression. 4. A program to identify and manage Enrollees who are homeless.
Appears in 2 contracts
Sources: Standard Contract (Wellcare Health Plans, Inc.), Standard Contract (Wellcare Health Plans, Inc.)