Outside of Call Window. Vendor will respond to telephone remedial maintenance requests outside of the Call Window in the same response time and manner as if inside the Call Window and will, outside the Call Window, supply repair personnel on site for noticed problems not solved by telephone remedial assistance within the time period and for the additional charges set forth in the Purchase Order.
Appears in 11 contracts
Sources: Purchase Order Terms and Conditions Agreement for Computer Hardware Maintenance, Purchase Order Terms and Conditions Agreement for Computer Hardware Maintenance, Purchase Order Terms and Conditions Agreement for Computer Hardware Maintenance