Overall Customer Satisfaction. Offeror should develop a plan to conduct a quarterly survey of end users to determine the level of customer service satisfaction experienced by Authorized Users, and should conduct such a survey upon request from the Contracting Officer. Both the raw and analyzed survey results should be provided to the Contracting Officer. The following includes some of the areas to be measured on the survey: Responsiveness, Communication, Courtesy, Competence, Effectiveness, and Overall Satisfaction.
Appears in 3 contracts
Sources: Naspo Valuepoint Master Agreement, Naspo Valuepoint Master Agreement for Public Safety Video and Vehicle Mounted Equipment, Naspo Valuepoint Master Agreement