Common use of Overcharging and undercharging Clause in Contracts

Overcharging and undercharging. (a) If We overcharge You as a result of an error, defect or default for which We or the Network Operator are responsible (including where a Meter has been found to be defective) then: (i) We will use best endeavours to notify You within 10 Business Days after discovering the overcharging and give a correcting refund (without interest); and (ii) You can choose whether the correcting refund is a credit to the account or a payment directly to You (except where the amount of a correcting refund is less than $100, in which case We will automatically credit the amount to the account). (b) If We undercharge You as a result of an error, defect or default for which We or the Network Operator are responsible (including where a Meter has been found to be defective) then: (i) the correcting payment will only relate to errors up to 12 months before the most recent Bill; (ii) the correcting payment will be shown as a separate item in the Bill with an explanation; and (iii) We will not charge interest on the correcting payment. You can choose to pay the correcting payment by instalments. We will not charge interest on the instalments.