Overcharging. 20.1 Where you have been overcharged by an amount less than the overcharge threshold under the Energy Laws, as applicable from time to time, we must credit that amount to your next bill after we become aware of the overcharging. 20.2 Where you have been overcharged by an amount equal to or more than the overcharge threshold under the Energy Laws, we must: 20.2.1 inform you within 10 Business Days of our becoming aware of the overcharge; and 20.2.2 repay the overcharge by crediting the relevant amount to your next bill, or otherwise as you reasonably request. 20.3 If you have stopped buying energy from us, we will use our best endeavours to pay the overcharged amount to you within 10 Business Days. 20.4 No interest is payable on an amount overcharged.
Appears in 4 contracts
Sources: Market Retail Contract, Market Retail Contract, Market Retail Contract
Overcharging. 20.1 15.1 Where you have been overcharged by an amount less than the overcharge threshold under the Energy LawsRetail Code, as applicable from time to time, we must credit that amount to your next bill ▇▇▇▇ after we become aware of the overcharging.
20.2 15.2 Where you have been overcharged by an amount equal to or more than the overcharge threshold under the Energy LawsRetail Code, we must:
20.2.1 15.2.1 inform you within 10 Business Days of our becoming aware of the overcharge; and
20.2.2 15.2.2 repay the overcharge by crediting the relevant amount to your next bill▇▇▇▇, or otherwise as you reasonably request.
20.3 15.3 If you have stopped buying energy electricity from us, we will use our best endeavours to pay the overcharged amount to you within 10 Business Days.
20.4 15.4 No interest is payable on an amount overcharged.
Appears in 2 contracts
Sources: Electricity Retail Agreement, Electricity Retail Agreement
Overcharging. 20.1 19.1 Where you have been overcharged by an amount less than the overcharge threshold under the Energy LawsRetail Code, as applicable from time to time, we must credit that amount to your next bill after we become aware of the overcharging.
20.2 19.2 Where you have been overcharged by an amount equal to or more than the overcharge threshold under the Energy LawsRetail Code, we must:
20.2.1 19.2.1 inform you within 10 Business Days of our becoming aware of the overcharge; and
20.2.2 19.2.2 repay the overcharge by crediting the relevant amount to your next bill, or otherwise as you reasonably request.
20.3 19.3 If you have stopped buying energy electricity from us, we will use our best endeavours to pay the overcharged amount to you within 10 Business Days.
20.4 19.4 No interest is payable on an amount overcharged.
Appears in 1 contract
Sources: Market Retail Contract
Overcharging. 20.1 Where you have been overcharged by an amount less than the overcharge threshold under the Energy Electricity Laws, as applicable from time to time, we must credit that amount to your next bill after we become aware of the overcharging.
20.2 Where you have been overcharged by an amount equal to or more than the overcharge threshold under the Energy Electricity Laws, we must:
20.2.1 if you are a Small Customer, inform you within 10 Business Days of our becoming aware of the overcharge; and
20.2.2 repay the overcharge by crediting the relevant amount to your next bill, or otherwise as you reasonably request.
20.3 If you have stopped buying energy electricity from us, we will use our best endeavours to pay the overcharged amount to you within 10 Business Days.
20.4 No interest is payable on an amount overcharged.
Appears in 1 contract
Sources: Electricity Market Retail Contract