Overcharging. 19.1 If we overcharge you due to an act or omission on our part, we will use our best endeavours to advise you within 10 business days of us becoming aware of the error. 19.2 If we have overcharged you and you have already paid your bill, we will: (a) credit the amount to your account and it will be deducted from your next bill; or (b) if you have ceased to purchase a retail service from us, repay that amount to you within 10 business days.
Appears in 3 contracts
Sources: Customer Sale Contract, Customer Sale Contract, Customer Sale Contract
Overcharging. β
19.1 If we overcharge you due to an act or omission on our part, we will use our best endeavours to advise you within 10 business days of us becoming aware of the error.
19.2 If we have overcharged you and you have already paid your bill, we will:
(a) credit the amount to your account and it will be deducted from your next bill; or
(b) if you have ceased to purchase a water retail service from us, repay that amount to you within 10 business days.
Appears in 3 contracts
Sources: Sales Contract, Sales Contracts, Customer Sale Contract
Overcharging. 19.1 If we overcharge you due to an act or omission on our part, we will use our best endeavours to advise you within 10 business days of us becoming aware of the error.
19.2 If we have overcharged you and you have already paid your bill, we will:
(a) credit the amount to your account and it will be deducted from your next bill; or
(b) if you have ceased to purchase a retail service from us, repay that amount to you within 10 business days.
Appears in 1 contract
Sources: Sales Contracts
Overcharging. 19.1 If we overcharge you due to an act or omission on our part, we will use our best endeavours to advise you within 10 business days of us becoming aware of the error.
19.2 If we have overcharged you and you have already paid your bill, we will:
(a) credit the amount to your account and it will be deducted from your next bill; or
(b) if you have ceased to purchase a water retail service from us, repay that amount to you within 10 business days.
Appears in 1 contract
Sources: Customer Sale Contract
Overcharging. 19.1 If we overcharge you due to an act or omission on our part, we will use our best endeavours to advise you within 10 business days of us becoming aware of the error.
19.2 If we have overcharged you and you have already paid your bill, we will:
(a) credit the amount to your account and it will be deducted from your next bill; or
(b) if you have ceased to purchase a sewerage retail service from us, repay that amount to you within 10 business days.
Appears in 1 contract
Sources: Customer Sale Contract
Overcharging. β
19.1 If we overcharge you due to an act or omission on our part, we will use our best endeavours to advise you within 10 business days of us becoming aware of the error.
19.2 If we have overcharged you and you have already paid your bill, we will:
(a) credit the amount to your account and it will be deducted from your next bill; or
(b) if you have ceased to purchase a water retail service from us, repay that amount to you within 10 business days.10
Appears in 1 contract
Sources: Standard Customer Sales Contract
Overcharging. 19.1 18.1 If we overcharge you due to an act or omission on our part, we will use our best endeavours to advise you within 10 business days of us becoming aware of the error.
19.2 18.2 If we have overcharged you and you have already paid your bill, we will:
(a) credit the amount to your account and it will be deducted from your next bill; or
(b) if you have ceased to purchase a retail service from us, repay that amount to you within 10 business days.
Appears in 1 contract
Sources: Customer Sale Contract
Overcharging. 19.1 22.1 If we overcharge you due to an act or omission on our part, we will use our best endeavours to advise you within 10 business days of us becoming aware of the error.
19.2 22.2 If we have overcharged you and you have already paid your bill, we will:
(a) credit the amount to your account and it will be deducted from your next bill; or
(b) if you have ceased to purchase a water retail service from us, repay that amount to you within 10 business days.
Appears in 1 contract
Sources: Standard Customer Sales Contract