Common use of Packet Delivery Clause in Contracts

Packet Delivery. Veracity Networks objective is to achieve a packet delivery average of 99.9% over a calendar month. Our frame loss performance parameters are defined as the percentage of frames dropped within, or between, switches on our network. Items impacting packet delivery, not within the control of Veracity Networks, include: inadequate signal strength at the destination, natural or human-made interference, excessive noise, hardware failure, software corruption or overburden network nodes. Average Packet Delivery will be measured as the average of 15-minute samples across the network taken throughout the calendar month. If the Packet Delivery is not achieved in a calendar month, customer may receive a credit of 1/30th of the MRC for the month. Credit limits apply and are defined section 11 Service Credit Limits.

Appears in 1 contract

Sources: Service Level Agreement

Packet Delivery. Veracity Networks Veracity’s objective is to achieve a packet delivery average of 99.9% over a calendar month. Our frame loss performance parameters are defined as the percentage of frames dropped within, or between, switches on our network. Items impacting packet delivery, not within the control of Veracity NetworksVeracity, include: inadequate signal strength at the destination, natural or human-made interference, excessive noise, hardware failure, software corruption or overburden network nodes. Average Packet Delivery will be measured as the average of 15-minute samples across the network taken throughout the calendar month. If the Packet Delivery is not achieved in a calendar month, customer may receive a credit of 1/30th of the MRC for the month. Credit limits apply and are defined section 11 Service Credit Limits.

Appears in 1 contract

Sources: Master Service Level Agreement