Parameters. The College, the Union, and Employees recognize the desirability of prompt resolution of complaints and grievances through an orderly process without stoppage of work or refusal to perform work. The process comprises three sequential stages: complaint, grievance, and arbitration. Except as provided in this article, the complaint stage is a prerequisite for proceeding to the grievance stage, and the grievance stage is a prerequisite to proceeding to the arbitration stage. For the purpose of this article only, “working day” shall mean Monday through Friday, excluding Holidays as set out in Article 35: Paid Holidays of this Collective Agreement.
Appears in 3 contracts
Sources: Collective Agreement, Collective Agreement, Operational Support Collective Agreement