PATIENT’S RIGHTS Clause Samples

PATIENT’S RIGHTS. Contractor shall give the patients notice of their rights pursuant to and in compliance with: California Welfare and Institutions Code Section 5323; California Administrative Code, Title 9, Chapter 1, Subchapter 4, Article 6. In addition, in all facilities providing the services described herein, the Contractor shall have prominently posted in the predominant languages of the community a list of the patient’s rights.

PATIENT’S RIGHTS. 16 A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights 17 poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations 18 readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages 19 and envelopes readily accessible to Clients to take without having to request it on the unit. 20 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an 21 internal grievance process approved by ADMINISTRATOR, to which the beneficiary shall have access. 22 1. CONTRACTOR’s grievance processes shall incorporate COUNTY’s grievance, patients’ 23 rights, and/or utilization management guidelines and procedures. The patient has the right to utilize 24 either or both grievance process(es) simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. Patients’ Rights shall comply with Welfare and Institutions Code Division 5, Section 5325 et seq.; and California Code of Regulations, Title 9, Division 1, Chapter 3, Article 6, Section 590 et seq. COUNTY Patients’ Rights Advocate shall have access to COUNTY clients by telephone or in person as deemed necessary by Advocate and client. COUNTY Patients’ Rights Advocate shall also have access to COUNTY patients’ charts during normal business hours to investigate and resolve complaints.

PATIENT’S RIGHTS. A. CONTRACTOR shall post the current California Department of Mental Health Patients’ Rights poster as well as the Orange County HCA Mental Health Plan Grievance and Appeals poster in locations readily available to Clients and staff and have Grievance and Appeal forms in the threshold languages and envelopes readily accessible to Clients to take without having to request it on the unit. B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have an internal grievance process approved by ADMINISTRATOR, to which the beneficiary shall have access. 1. CONTRACTOR's grievance process shall incorporate COUNTY's grievance, patients' rights, and/or utilization management guidelines and procedures. The patient has the right to utilize either or both grievance process simultaneously in order to resolve their dissatisfaction.

PATIENT’S RIGHTS. A. CONTRACTOR shall post the current DHCS Patients’ Rights poster as well as the local MHP Complaint and Grievance posters in all threshold languages in locations readily available to Clients and staff and have complaint forms and complaint envelopes readily accessible to Clients. B. In addition to those processes provided by COUNTY and the resident County, CONTRACTOR shall have complaint resolution and grievance processes approved by COUNTY, to which the Client shall have access. 1. CONTRACTOR’s complaint resolution processes shall emphasize informal, easily understood steps designed to resolve disputes as quickly and simply as possible in all threshold languages. 2. CONTRACTOR’s complaint resolution and grievance processes shall incorporate COUNTY’s and the resident County’s grievance, patients' rights, and utilization management guidelines and procedures. C. Complaint Resolution and Grievance Process - COUNTY shall support complaint and grievance procedures in concert with the resident County that shall include the components outlined below. The resident County will handle such complaints that may include allegations of denial of rights, dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the physical plant. COUNTY will handle such complaints regarding access to care or regarding COUNTY’s Public Administrator/Public Guardian Office services. 1. Complaint Resolution. This process will specifically address and attempt to resolve Client complaints and concerns at CONTRACTOR’s facility.

PATIENT’S RIGHTS. A. CONTRACTOR shall comply with all Patients’ Rights requirements as outlined in the Welfare & Institutions Code, California Code of Regulations Title 9, and County of Orange LPS Criteria for Designated Facilities. B. CONTRACTOR shall post the current California Department of Health Care Services Patients’ Rights poster as well as the Orange County HCA Mental Health Plan Complaint and Grievance poster in all Orange County threshold languages in locations readily available to Clients and staff and have complaint forms and complaint envelopes readily accessible to Clients. C. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have complaint resolution and grievance processes approved by ADMINISTRATOR, to which the beneficiary shall have access. 1. CONTRACTOR's complaint resolution processes shall emphasize informal, easily understood steps designed to resolve disputes as quickly and simply as possible. 2. CONTRACTOR's complaint resolution and grievance processes shall incorporate COUNTY's grievance, patients' rights, and utilization management guidelines and procedures. D. Complaint Resolution and Grievance Process – ADMINISTRATOR shall implement complaint and grievance procedures that shall include the following components: 1. Complaint Resolution. This process will specifically address and attempt to resolve Client complaints and concerns at CONTRACTOR’s facility. Examples of such complaints may include dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the physical plant. CONTRACTOR shall maintain and make available a log of these informal complaints to ADMINISTRATOR or County Patient’s Rights Advocacy Services (PRAS). If a complaint is resolved at CONTRACTOR’s facility level, Clients still have the right to file a formal grievance with COUNTY or County PRAS.

PATIENT’S RIGHTS. Contractor shall take all appropriate steps to fully protect patients’ rights, as specified in Welfare and Institutions Code Sections 5325 et seq; Title 9 California Code of Regulations (CCR), Sections 861, 862, 883, 884; and Title 22 CCR, Sections 72453 and 72527.

PATIENT’S RIGHTS. 5 A. CONTRACTOR shall post the current DHCS Patients’ Rights poster as well as the 6 ADMINISTRATOR’s MHP Complaint and Grievance poster in all County threshold languages in 7 locations readily available to Clients and staff and have complaint forms and complaint envelopes 8 readily accessible to Clients and families on the unit without having to make a request for one. This 9 information should be at a readability level to match at least half of the Clients on the unit.

PATIENT’S RIGHTS. 35 A. CONTRACTOR shall post the current California Department of Health Care Services Patients’ 36 Rights poster as well as the Orange County HCA Mental Health Plan Complaint and Grievance poster in 37 all Orange County threshold languages in locations readily available to Clients and staff and have 7 of 24 EXHIBIT A 1 complaint forms and complaint envelopes readily accessible to Clients. 2 B. In addition to those processes provided by ADMINISTRATOR, CONTRACTOR shall have 3 complaint resolution and grievance processes approved by ADMINISTRATOR, to which the beneficiary 4 shall have access. 5 1. CONTRACTOR's complaint resolution processes shall emphasize informal, easily 6 understood steps designed to resolve disputes as quickly and simply as possible. 7 2. ▇▇▇▇▇▇▇▇▇▇'s complaint resolution and grievance processes shall incorporate 9 C. Complaint Resolution and Grievance Process – ADMINISTRATOR shall implement complaint 10 and grievance procedures that shall include the following components: 11 1. Complaint Resolution. This process will specifically address and attempt to resolve Client 12 complaints and concerns at CONTRACTOR’s facility. Examples of such complaints may include 13 dissatisfaction with services or with the quality of care, or dissatisfaction with the condition of the 14 physical plant.