Common use of PAYLOAD CONTROL SYSTEM MAINTENANCE Clause in Contracts

PAYLOAD CONTROL SYSTEM MAINTENANCE. 1. The Contractor shall provide hardware and software maintenance support to cover the period following the expiration of warranty. The maintenance period shall commence after the delivery and acceptance of the fourth unit. 2. This shall include hardware and software Configuration Management, and maintaining up-to-date documentation. 3. The maintenance service shall include a diagnostic/repair facility at the Contractors premises to enable repairs to be carried out on a return to the factory basis. 4. Off-the-shelf computer hardware and peripherals shall be excluded from the maintenance support, as Inmarsat will arrange local on-site support with the relevant manufacturer(s). 5. It can be assumed that SAS site personnel will be responsible for performing maintenance to level 1 and 2 which includes the following: • operating front panel controls; • routine inspection of front panel indicators; • replacement of fuses, lamps, and printed circuit boards; • adjustment of levels and frequencies; • basic software administration (loading and logging); • restocking spares and returning failed units to the Contractor; 6. This option shall be renewable annually by Inmarsat for a minimum period of ****. 7. The Maintenance Plan shall include the Contractor response time and MTTR of 2 hours at the SAS site. 8. Not more than 10 elapsed days shall be allowed for a hardware repair that is returned to the Contractor. 9. During agreed high risk periods that is not to exceed one month per annum, the maintenance service shall include reasonable on-call technical support covering technical assistance and advice, as well as status reporting on outstanding problems. This is applicable during normal working hours (defined as 8.30am to 4.30pm, Monday to Friday but excluding public holidays). 10. Faults shall be reported and processed using a formal procedure to be agreed between the Contractor and ▇▇▇▇▇▇▇▇. ▇▇. In the event that a maintenance engineer is required to visit a SAS site then a mutually agreeable time notification period shall be agreed by CDR. 12. On-site attendance shall be required in cases of emergency and when the site operator staff has not been able to resolve the problem using the Contractor supplied procedures. 13. This shall be charged on a time and expenses basis. 14. The provisional response time shall be 5 days within Europe and 8 days for the rest of the world provided the geographical location of the SAS sites is declared by CDR. 15. The Contractor shall adhere to all necessary local site regulations (i.e. safety, legal, etc.) when on-site at the SAS locations.

PAYLOAD CONTROL SYSTEM MAINTENANCE. 1. The Contractor shall provide hardware and software maintenance support to cover the period following the expiration of warranty. The maintenance period shall commence after the delivery and acceptance of the fourth unit. 2. This shall include hardware and software Configuration Management, and maintaining up-to-date documentation. 3. The maintenance service shall include a diagnostic/repair facility at the Contractors premises to enable repairs to be carried out on a return to the factory basis. 4. Off-the-shelf computer hardware and peripherals shall be excluded from the maintenance support, as Inmarsat will arrange local on-site support with the relevant manufacturer(s). 5. It can be assumed that SAS site personnel will be responsible for performing maintenance to level 1 and 2 which includes the following: • operating front panel controls; • routine inspection of front panel indicators; • replacement of fuses, lamps, and printed circuit boards; • adjustment of levels and frequencies; • basic software administration (loading and logging); • restocking spares and returning failed units to the Contractor; 6. This option shall be renewable annually by Inmarsat for a minimum period of ****ten (10) years. 7. The Maintenance Plan shall include the Contractor response time and MTTR of 2 hours at the SAS site. 8. Not more than 10 elapsed days shall be allowed for a hardware repair that is returned to the Contractor. 9. During agreed high risk periods that is not to exceed one month per annum, the maintenance service shall include reasonable on-call technical support covering technical assistance and advice, as well as status reporting on outstanding problems. This is applicable during normal working hours (defined as 8.30am to 4.30pm, Monday to Friday but excluding public holidays). 10. Faults shall be reported and processed using a formal procedure to be agreed between the Contractor and ▇▇▇▇▇▇▇▇Inmarsat. ▇▇11. In the event that a maintenance engineer is required to visit a SAS site then a mutually agreeable time notification period shall be agreed by CDR. 12. On-site attendance shall be required in cases of emergency and when the site operator staff has not been able to resolve the problem using the Contractor supplied procedures. 13. This shall be charged on a time and expenses basis. 14. The provisional response time shall be 5 days within Europe and 8 days for the rest of the world provided the geographical location of the SAS sites is declared by CDR. 15. The Contractor shall adhere to all necessary local site regulations (i.e. safety, legal, etc.) when on-site at the SAS locations.