Common use of PAYMENT BY RESULTS Clause in Contracts

PAYMENT BY RESULTS. 3.1 The Scheme’s continued strong reputation and integrity are of value to the Authority. Accordingly, the Royalty payable in accordance with paragraph 1 of this Schedule shall be subject to a percentage uplift where the percentage of respondents whose Customer Satisfaction Assessments produce an overall response of “Satisfied” falls below 70% as follows: 3.1.1 Where performance against SLA Ref#4 falls in between 60% and 69% (inclusive), the percentage uplift applied to all Royalty rates for the subsequent quarter shall be 10%. After this time, the Royalty rates shall return to their pre-uplift rates for the purposes of calculating any uplift based on the results of the next Customer Satisfaction Assessment. 3.1.2 Where performance against SLA Ref#4 falls below 50%, the percentage uplift applied to all Royalty rates for the subsequent quarter shall be 30%. After this time, the Royalty rates shall return to their pre-uplift rates for the purposes of calculating any uplift based on the results of the next Customer Satisfaction Assessment. 3.1.3 For the avoidance of doubt, the Operator shall not be entitled to pass these uplifts on to the Customer in any form whatsoever, including but not limited to, additional charges, or adjustments to the assessment fees/charges.