Penalty for non-compliance to Quality Indicators. 3.1 Authority or its representatives may impose penalty of up to 5% for non-compliance to quality indicators as mentioned in point 3.3 for the milestones “Finalization of Document and Final submission” for Deliverables 1 or 2 or “Finalization of Deliverable and Final Submission of the Videos” for Deliverable 3 for the respective Schemes/Programs. The same will be deducted from the pending corresponding deliverable linked payment or Performance Security.
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Sources: Service Agreement, Service Agreement