Per Occurrence. ● 100% credit or refund of the TRMC and ten Business Days of ADUC when usage applies for each End-User service not meeting the committed objective for each CAT 2 fault.
Appears in 2 contracts
Sources: Service Level Agreement, Technical Service Level Agreement (Sla)
Per Occurrence. ● 100% credit or refund of the TRMC and ten Business Days of ADUC when usage applies for each End-User service not meeting the committed objective for each CAT 2 fault.
Appears in 1 contract
Sources: Standard Agreement Amendment