Common use of Performance Levels Clause in Contracts

Performance Levels. WTT will deliver to the JOC for each calendar quarter (within thirty (30) days of the end of such quarter), commencing with the calendar quarter beginning December 1, 1999, service performance reports ("Service Performance Reports") that identify, for each JOC approved key service activity, the performance level for that activity. The JOC will review the parties' performance during the relevant time period (including but not limited to the information, contained in the Service Performance Reports), and will provide feedback to both WTT and WTP regarding the performance of their respective responsibilities under this Agreement. The JOC will also periodically review the definitions and measurements used in the Service Performance Reports and revise them as necessary to reflect the most appropriate measures of WTT and WTP performance. The initial failure by WTT to meet any service performance level shall not be considered a breach of this Agreement, until the provisions of Section 7.3 have been satisfied.

Appears in 2 contracts

Sources: Service Bureau Software Services Agreement (TRX Inc/Ga), Service Bureau/Outsourcing Agreement (TRX Inc/Ga)

Performance Levels. WTT WTP will deliver to the JOC for each calendar quarter (within thirty (30) days of the end of such quarter), commencing with the calendar quarter beginning December October 1, 1999, service performance reports ("Service Performance Reports") that identify, for each JOC approved key service activity, the performance level for that activity. The JOC will review the parties' performance during the relevant time period (including but not limited to the information, contained in the Service Performance Reports), and will provide feedback to both WTT and WTP regarding the performance of their respective responsibilities under this Agreement. The JOC will also periodically review the definitions and measurements used in the Service Performance Reports and revise them as necessary to reflect the most appropriate measures of WTT and WTP performance. The initial failure by WTT WTP to meet any service performance level shall not be considered a breach of this Agreement, until the provisions of Section 7.3 have been satisfied.

Appears in 1 contract

Sources: Shared Services Agreement (TRX Inc/Ga)