Performance Levels. The“▇▇▇▇▇▇▇.▇▇ Technical Call Centre’s” target performance level objective with respect to answering Hotline Calls (defined below) is to answer eighty percent (80%) of all calls within ten (10) minutes. In the event that the entire “▇▇▇▇▇▇▇.▇▇ Technical Call Centre” is busy, the “▇▇▇▇▇▇▇.▇▇ Technical Call Centre” commits to responding to any calls/communications within four (4) hours.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Performance Levels. The“▇▇▇▇▇▇▇.▇▇ Technical Call Centre’s” target performance level objective with respect to answering Hotline Calls (defined below) is to answer eighty percent (80%) of all calls within ten (10ten(10) minutes. In the event that the entire “▇▇▇▇▇▇▇.▇▇ Technical Call Centre” is busy, the “▇▇▇▇▇▇▇.▇▇ Technical Call Centre” commits to responding to any calls/communications within four (4) hours.
Appears in 2 contracts
Performance Levels. The“The “▇▇▇▇▇▇▇.▇▇ Technical Call Centre’s” target performance level objective with respect to answering Hotline Calls (defined below) is to answer eighty percent (80%) of all calls within ten (10) minutes. In the event that the entire “▇▇▇▇▇▇▇.▇▇ Technical Call Centre” is busy, the “▇▇▇▇▇▇▇.▇▇ Technical Call Centre” commits to responding to any calls/communications within four (4) hours.
Appears in 1 contract
Sources: Service Level Agreement