Common use of PERFORMANCE MANAGEMENT OBLIGATIONS Clause in Contracts

PERFORMANCE MANAGEMENT OBLIGATIONS. 4.1 Notwithstanding Schedule 2.2 (Performance Indicators) of the Framework Agreement, the following Paragraphs outline further obligations relating to performance of this Call- Off Contract. 4.2 The Supplier shall: 4.2.1 co-operate fully with the Authority; 4.2.2 supply all information requested by the Authority; 4.2.3 input all Management Information including, but not limited to, throughput, achievement and outcome data into CATS; and 4.2.4 arrange access to Sites requested by the Authority. 4.3 The Supplier shall attend a Provider Performance Meeting (as defined in Schedule 8.1 (Call-Off Governance) on a monthly basis to discuss with the Authority their performance against the Call-Off Contract Performance Indicators and quality standards along with other obligations under this Call-Off Contract. All meetings will be diarised by the Authority in advance. 4.4 The Supplier shall ensure that all Service Users have a single case file created on CATS by the Supplier (or another supplier (under a separate call-off contract)) to allow provision of core data on entry and access to the Services. Collation of data will, therefore, be automatic and performance will be measured through a wide range of statistical reports that can be drawn from the system. 4.5 The Supplier must use CATS to record all Services provided to the Service Users as it will be the only source of performance data for reporting and invoice payment with no other supplier information being used to measure performance. Direct access to CATS will be given to the Supplier and associated Sub-contractors as appropriate. The Supplier must ensure they have appropriate technology in place to enable them to access CATS and scan any evidence that needs to be uploaded to CATS. 4.6 The Supplier agrees to ensure a number of staff attend training sessions with the Authority to become approved trainers who are then able to deliver mandatory training, detailed in Paragraph 4.7 below, internally as part of a 'Train the Trainer' model. The number of staff to receive this training will be agreed with the Supplier during the Implementation Period. 4.7 The Supplier shall then ensure that all Supplier and Sub-Contractor staff attend mandatory training, informing the Authority of the dates and times of that training at least 10 Working Days prior, and acknowledges that the successful completion of the training is mandatory for all staff using the CATS system before access will be granted to them. 4.8 Suppliers shall ensure they abide by any requirements detailed within the Provider Guidance supplied on the use of CATS.