Common use of Performance Measures and Metrics Clause in Contracts

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Executive Management/ Staff Other Establish annual goals and expectations. Quarterly progress reports on status Public Records Timely and complete All NWSA Publice Records requests are processed by state requirements. Acknowledge recent of request within 5 business days. 100% compliance with all NWSA public records.

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Executive Management/ Staff Other Establish Grain Market Reporting Time Based Monitor grain terminal volumes on monthly basis, include in the monthly POT financials. Prepare annual goals and expectationsforecast. Quarterly progress reports on status Public Records Timely and complete All NWSA Publice Records requests are processed by state requirements. Acknowledge recent of request within 5 business days. 100% compliance with all NWSA public records.Monthly volume, yearly forecast

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Executive Management/ Staff Other Establish annual goals and expectations. Quarterly progress reports on status Public Records Timely and complete All NWSA Publice Records requests are processed by state requirements. Acknowledge recent of request within 5 business days. 100% compliance with all NWSA public records. POT Commission materials Timely and complete Commission meeting materials are complete and timely.

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, RelevantLease admin Accuracy, Time Bound) Target Executive Management/ Staff Other Establish annual goals Based Accurate and expectations. Quarterly progress reports on status Public Records Timely timely billing of leases Billed by the 20th of the month Lease admin Accuracy, Time Based Accurate and complete All NWSA Publice Records requests timely billing of utilities Billed by the 20th of the month Lease admin Management Leases are processed by state requirements. Acknowledge recent of request within 5 business days. 100% compliance with all NWSA public records.compliant in regard to insurance and security deposits n/a Lease admin Accuracy, Management Recorded accurately and in manner easily retrieved n/a n/a

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined. 2 Preliminary budget amount – subject to final budget approval. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, RelevantTarget Lease admin Accuracy, Time Bound) Target Executive Management/ Staff Other Establish annual goals Based Accurate and expectations. Quarterly progress reports on status Public Records Timely and complete All NWSA Publice Records requests are processed timely billing of utilities Billed by state requirements. Acknowledge recent the 20th of request within 5 business days. 100% compliance with all NWSA public records.the month n/a