Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure.
Appears in 3 contracts
Sources: Service Directive, Inter Local Agreement, Inter Local Agreement
Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure.
Appears in 3 contracts
Sources: Inter Local Agreement, Inter Local Agreement, Inter Local Agreement