Common use of Performance Measures and Metrics Clause in Contracts

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Equipment Maintenance Management Crane Uptime 99.6% Equipment Maintenance Management Strad Availability 100% Equipment Maintenance Management Preventative & Corrective Maintenance Work Order - Monthly WO Completed-80% WO in Progress-17% WO Cancelled-3% Facilities Maintenance Management Preventative & Corrective Maintenance Work Order - Monthly WO Completed-80% WO in Progress-17% WO Cancelled-3% Facility Maintenance Management Service Request Completion 100% Facility Maintenance Management Stormwater Compliance • Source Control • ISGP • MS4 100%

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Equipment Maintenance Management Crane Uptime 99.6% Equipment Maintenance Management Strad Availability 100% Equipment Maintenance Management Preventative & Corrective Maintenance Work Order - Monthly WO Completed-80% WO in Progress-17Progress- 17% WO Cancelled-3Cancelled- 3% Facilities Maintenance Management Preventative & Corrective Maintenance Work Order - Monthly WO Completed-80% WO in Progress-17Progress- 17% WO Cancelled-3Cancelled- 3% Facility Maintenance Management Service Request Completion 100% Facility Maintenance Management Stormwater Compliance • Source Control • ISGP • MS4 100%

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Equipment Maintenance Management Crane Uptime 99.6% Equipment Maintenance Management Strad Availability 100% Equipment Maintenance Management Preventative & Corrective Maintenance Work Order - Monthly WO Completed-80% WO in Progress-17% WO Cancelled-3% Facilities Maintenance Management Preventative & Corrective Maintenance Work Order - Monthly WO Completed-80% WO in Progress-17% WO Cancelled-3% Facility Maintenance Management Service Request Completion 100% Facility Maintenance Management Stormwater Compliance • Source Control • ISGP • MS4 100%