Performance Meetings. 1. If necessary, the Parties will have the opportunity to meet during the Term to review Ontotext’s performance against the Service Levels and (where appropriate) discuss and agree any steps that Ontotext can take to improve the performance of the Support Services and any Changes to the Service Levels which Client may reasonably request. Every month Ontotext will supply an email with these details, with the offer to meet if needed. Both Parties will agree to meet if needed. 2. The Parties will meet once a year for an annual partnership review and annual financial check.
Appears in 2 contracts
Sources: End User Software as a Service Agreement, End User Software as a Service Agreement
Performance Meetings. 1. If necessary, the Parties will have the opportunity to meet during the Term to review Ontotext’s performance against the Service Levels and (where appropriate) discuss and agree any steps that Ontotext can take to improve the performance of the Support Services and any Changes to the Service Levels which Client may reasonably request. Every month Ontotext will supply an email with these details, with the offer to meet if needed. Both Parties will agree to meet if needed.
2. The Parties will meet once a year for an annual partnership review and annual financial check.
Appears in 1 contract