Common use of Phone Support Clause in Contracts

Phone Support. Please use the following phone numbers to call the SAS NC HealthConnex Technical Support Team: Call Local: ▇▇▇-▇▇▇-▇▇▇▇ -or- Toll Free: ▇▇▇-▇▇▇-▇▇▇▇, press option “2” ■ You will then be prompted to enter "1" if you have a Track number (an existing issue) or enter "2" to speak with the operator (a new issue). • If this is an existing issue, please locate your SAS NC HealthConnex 10-digit Track number prior to making the call and provide it when prompted. • If this is a new issue, the Technical Support Analyst will provide a 10-digit issue Track number during the call (be sure to ask for one if you do not receive it!). ■ If you entered "1" you will be routed to the Track owner during normal business hours (8 am -8 pm Eastern Time). ■ If you entered "2" a SAS operator will answer the call. Ask to speak with a NC HealthConnex Technical Support Representative (8am-8pm Eastern Time). If after hours, and not an emergency, you can leave a message for technical support.