Phone Support. Vendor shall provide phone support from 8:00AM - 6:00PM EST, Monday through Friday. Phone support will consist of live call answering to schedule inspections, answer questions, and provide information or clarification on inspections or the resulting reports. After hours phone support shall be provided for hours outside of those stated above with response or call back the next business day. After hours support may be either a staffed position or a recorded messaging option. Vendor is expected to respond within one (1) business days to all communications whether written or verbal, from Policyholders, Agents, or Citizens Staff.
Appears in 2 contracts
Sources: Property Inspection Services Agreement, Contract for Property Inspection Services
Phone Support. Vendor shall provide phone support from 8:00AM - 6:00PM EST, Monday through Friday. Phone support will consist of live call answering to schedule inspections, answer questions, and provide information or clarification on inspections or the resulting reports. After hours phone support shall be provided for hours outside of those stated above with response or call back the next business day. After hours support may be either a staffed position or a recorded messaging option. Vendor is expected to respond within one (1) business days to all communications whether written or verbal, from Policyholders, Agents, or Citizens Staff.
Appears in 1 contract