Common use of Phone Support Clause in Contracts

Phone Support. The Contractor shall provide a telephone number for all service requests made during and after business hours. 3.1.1 Contractor shall provide a telephone number for in coming service requests made within normal business hours (Monday through Friday, 8:00 a.m. – 5:00 p.m.). 3.1.2 Contractor shall provide a message service telephone number, fax number, or email address where service requests can be made after normal business hours. Deliverable 3.1: RR/CC is able to convey service requests to Contractor when needed.