Common use of Phone Support Clause in Contracts

Phone Support. Please use the following phone number to call the SAS NC HealthConnex Technical Support Team: (919) 531-270. • You will then be prompted to enter "1" if you have a Track number (an existing issue) or enter "2" to speak with the operator (a new issue). o If this is an existing issue, please locate your SAS NC HealthConnex 10-digit Track number prior to making the call and provide it when prompted. o If this is a new issue, the Technical Support Analyst will provide a 10-digit issue Track number during the call (be sure to ask for one if you do not receive it!). • If you entered "1" you will be routed to the Track owner during normal business hours (8 am -8 pm Eastern Time). • A Technical Support Analyst will answer the call. Between 8:00 AM and 8:00 PM EST, ask to speak with a NC HealthConnex Technical Support Representative if they do not identify themselves as such. If after hours, and not an emergency, you can leave a message for technical support.

Phone Support. Please use the following phone number to call the SAS NC HealthConnex Technical Support Team: (919) 531-270. • 531- 2700press option “2” ■ You will then be prompted to enter "1" if you have a Track number (an existing issue) or enter "2" to speak with the operator (a new issue). o • If this is an existing issue, please locate your SAS NC HealthConnex 10-digit Track number prior to making the call and provide it when prompted. o • If this is a new issue, the Technical Support Analyst will provide a 10-digit issue Track number during the call (be sure to ask for one if you do not receive it!). • ■ If you entered "1" you will be routed to the Track owner during normal business hours (8 am -8 pm Eastern Time). • ■ A Technical Support Analyst will answer the call. Between 8:00 AM and 8:00 PM EST, ask to speak with a NC HealthConnex Technical Support Representative if they do not identify themselves as such. If after hours, and not an emergency, you can leave a message for technical support.