Points 4. 4.5 and 4.4.6 will not apply if You have a genuine dispute with Us; and before the date by which Your bill must be paid, You have written (see point 9.6) to Us setting out the details of Your dispute, including the amount of Your claim against Us and the amount You intend to withhold as disputed. If the amount You intend to withhold is less than the total amount You owe Us then You must pay the difference by the date set out on the bill. If You don’t, then We can terminate this Agreement immediately.
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Sources: Terms and Conditions, Terms and Conditions, Terms and Conditions