Common use of Policy Exclusions Clause in Contracts

Policy Exclusions. Apollo will have no liability for any failure to meet the Service Level to the extent arising from: (i) use of the Service by Customer or its Users other than as authorized under the Agreement, Order, or Documentation; (ii) errors or unavailability of Customer Data or Third Party Applications that provide the same for use with the Service; (iii) Customer or User equipment, networks, or devices; (iv) third party acts, or services and/or systems not provided by Apollo or Apollo’s contractors; (v) general Internet problems, or other factors outside of Apollo’s reasonable control, including force majeure events; (vi) evaluation, beta, demonstration, non-production or proof-of concept uses or versions of the Service. Apollo will have no obligations to provide support for Third Party Applications or services, or for custom scripts or code not native to the Service. Additionally, if Customer desires technical or professional services from Apollo, including but not limited to services related to data modeling, code development, migration, or product training, then Customer and Apollo must enter into a mutually executed SOW for such services.