Post-Deployment Support. Contractor shall establish a post-deployment support function to accept end-user complaints, answer questions, and provide for identifying remaining defects in the deployment and actioning those defects with the Integrated Service Providers for resolution. Contractor shall monitor and review the activities for resolving outstanding defects to Customer’s satisfaction. Contractor shall provide for expedited Change Enablement practices that support the swift resolution of defects for the Post-Deployment activities. Contractor shall document and make available for re-use the frequently asked questions from deployment.
Appears in 1 contract
Sources: Blanket Purchase Agreement (Bpa)
Post-Deployment Support. The Contractor shall establish a post-deployment support function to accept end-user complaints, answer questions, and provide for identifying remaining defects in the deployment and actioning those defects with the Integrated Service Providers for resolution. Contractor shall monitor and review the activities for resolving outstanding defects to Customer’s satisfaction. The Contractor shall provide for expedited Change Enablement practices that support the swift resolution of defects for the Post-Deployment activities. The Contractor shall document and make available for re-use the frequently asked questions from deployment.
Appears in 1 contract
Sources: Blanket Purchase Agreement (Bpa)