Common use of Post-Production Clause in Contracts

Post-Production. The “Post-Production” stage provides an integrated framework for setting up the ongoing support (OGS) function with Company, including, but not limited to, defect handling, production testing, and ongoing maintenance. The following table summarizes key implementation activities and the anticipated leader of the respective area. This table only references key activities and is not a comprehensive roles and responsibilities schedule. The Roles and Responsibilities are set forth in Schedule 10. To the extent there is any conflict between the table set forth below and Schedule 10, Schedule 10 shall control. Requirements Management Requirements confirmation Participant Lead Detailed Walk Through (DWT) Participant Lead High Level Estimation Preparation Lead Provide High Level Estimation to Vonage Support Lead Design High Level design Lead IA Preparation + Internal Reviews Lead IA Walk through (IAW) with Vonage Participant Lead Revised IA and Delivery Participant Lead Development Detailed Design Lead Screen / Process Review and Tune-Up Participant Lead Programming Participant Lead Subsystem Test Lead Conversion Gap Analysis Lead Hardware & Infrastructure Lead PP Mapping Participant Lead Extract Lead Participant Mock Testing Participant Lead Implementation Lead Testing Amdocs Systems Test Visibility Lead UAT Lead Participate PLAB Visibility Lead ▇▇▇▇ Validation Lead ITV Lead Usage Validation Lead Implementation Workforce Readiness Review Participant Lead PMO Participant Lead Business Readiness Review Participant Lead User Communications Lead Visibility Implementation Participant Lead Deployment Kick-offs Participant Lead Post-Launch Production Support Visibility Lead Lesson Learned Lead Participate

Appears in 2 contracts

Sources: License and Managed Services Agreement (Vonage Holdings Corp), License and Managed Services Agreement (Vonage Holdings Corp)