Common use of Post-Transition Period Clause in Contracts

Post-Transition Period. The post-transition period begins October 1, 2015. The performance targets of the Consolidated Regional E-911Communications System will be based on the Lifecycle of an Emergency Call for calls received on the emergency lines (911 lines). The County, Operator and Operational Planning/Implementation Workgroup members will collaborate to provide a recommendation to the County Administrator on the appropriate operational measures to be used to evaluate the System and establish annual performance targets to ensure incremental progress is being achieved. If an operational or efficiency performance standard is out of compliance in any month, the County shall provide a notice of non-compliance to the Operator. The County, in collaboration with the Operator, shall develop an action plan that may include changes to processes, practices and procedures; which the Operator shall implement to bring any measure back into compliance. In event the Operator is out of compliance for three (3) consecutive months, the Operator's contract may be terminated, at the discretion of the County, for failure to meet the established performance standards. In the event, the Operator's contract is terminated; the County may assume operation of the System or may choose to contract with another entity to operate the Consolidated System. PSAP employees that support the system will be transferred to the County or another operator of the System. Operational and efficiency performance standards shall be evaluated monthly using data from the previous month. Each Participating Community, Police Chief’s Association, and Fire Chief’s Association shall be provided a report on the Operator’s performance utilizing this data no later than 20 days following the end of the previous month. The County shall provide an annual report on the Operator’s performance to each Participating Community, Police Chief’s Association and Fire Chief’s Association. The Operator will be evaluated on its ability to achieve the necessary operational and efficiency performance standards, adherence to established actions and overall performance of the Consolidated Regional E-911 Communications System. Efficiency and operational measures may include the following: • Operational Cost per call for System (Target: $9.83) • Operational Cost per E911 call received (Target: $14.85) • Ninety percent (90%) of all 9-1-1 calls arriving at the Public Safety Answering Point (PSAP) during the busy hour shall be answered within ten (10) seconds (P1) The busy hour is defined as the hour each day with the greatest call volume. • Ninety-five (95%) of all 9-1-1 calls should be answered within twenty (20) seconds (P1)