Pre-Submission Procedures. Prior to requesting Support Services from ▇▇▇▇▇, Customer shall comply with all published operating and troubleshooting procedures for the Supported Software. If such efforts are unsuccessful in eliminating the Problem, Customer shall then promptly notify ▇▇▇▇▇ of any Problem through the Support Interface. Customer shall confirm that the following conditions are true before contacting ▇▇▇▇▇ for Support Services:
Appears in 8 contracts
Sources: Minio Enterprise Annual Subscription Agreement, Standard Subscription Agreement, Standard Annual Subscription Agreement