Premises, locations and access. 6.1 The Services shall be provided at the Occupier premises as set out in paragraph 1 of the Special Terms or as otherwise agreed by the Parties in writing ("Premises and Locations"). 6.2 The Occupier shall on and from the Services Commencement Date grant (at no cost to the Supplier) a licence to the Supplier and the Sub-Supplier to access the Premises and Locations to enable the Supplier and/or its Sub-Supplier to provide the Services, such licence shall include the right to store such materials and/or equipment at the locations specified in paragraph 1 of the Agreed Terms. 6.3 The Occupier will ensure so far as is reasonable and within its knowledge that the Supplier is given up to date information on site access arrangements. Standard routine planned maintenance will be undertaken within core working hours with prior agreement for any engineering services downtime outside working hours. However, should the Occupier request routine work to be carried out of hours, The Occupier is responsible for ensuring that a suitable procedure for unlocking and locking the premise is available to the Supplier. 6.4 Neither party shall interfere with or hinder the delivery of any Services or the operation of the Occupiers business. 6.5 The Occupier will request services from the Supplier via the Help Desk which is available 24 hours a day. 6.6 For urgent matters out of hours, the Supplier will provide a call out service that is designed to make safe the environment (affect temporary repairs) arising from any situation pending resumption of the full services in normal working hours in line with the response Times and Priorities detailed in Schedule 4. 6.7 The Supplier will provide reasonable notice to the Occupier of any planned downtime and use all reasonable endeavours to provide alternative service solutions to enable continued site operations to be maintained.
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Premises, locations and access.
6.1 The Services shall be provided at the Occupier premises as set out in paragraph 1 of the Special Terms or as otherwise agreed by the Parties in writing ("Premises and Locations").Locations").
6.2 The Occupier shall on and from the Services Commencement Date grant (at no cost to the Supplier) a licence to the Supplier and the Sub-Supplier to access the Premises and Locations to enable the Supplier and/or its Sub-Supplier to provide the Services, such licence shall include the right to store such materials and/or equipment at the locations specified in paragraph 1 of the Agreed Terms.
6.3 The Occupier will ensure so far as is reasonable and within its knowledge that the Supplier is given up to date information on site access arrangements. Standard routine planned maintenance will be undertaken within core working hours with prior agreement for any engineering services downtime outside working hours. However, should the Occupier request routine work to be carried out of hours, The Occupier is responsible for ensuring that a suitable procedure for unlocking and locking the premise is available to the Supplier.
6.4 Neither party shall interfere with or hinder the delivery of any Services or the operation of the Occupiers business.business.
6.5 The Occupier will request services from the Supplier via the Help Desk which is available 24 hours a day.
6.6 For urgent matters out of hours, the Supplier will provide a call out service that is designed to make safe the environment (affect temporary repairs) arising from any situation pending resumption of the full services in normal working hours in line with the response Times and Priorities detailed in Schedule 4.4.
6.7 The Supplier will provide reasonable notice to the Occupier of any planned downtime and use all reasonable endeavours to provide alternative service solutions to enable continued site operations to be maintained.
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