PRINCIPAL POINTS. 1.1 This Part B provides the methodology for monitoring the Services: 1.1.1 to ensure that the Contractor is complying with the Service Levels; and 1.1.2 to ensure that the Contractor is delivering to Milestone Dates; and 1.1.3 for identifying any failures to achieve Service Levels and Milestone Dates in the performance of the Contractor and/or provision of the Services ("Performance Monitoring System"). 1.2 Within twenty (20) Working Days of the Commencement Date the Contractor shall provide the Children’s Commissioner with details of how the process in respect of the monitoring and reporting of Service Levels and Milestone Dates will operate between the Parties and the Parties will endeavour to agree such process as soon as reasonably possible. The Contractor shall report all failures to achieve Service Levels, Milestone Dates and any Critical Service Failure to the Children’s Commissioner in accordance with the processes agreed in paragraph 1.2 above.
Appears in 3 contracts
Sources: Children’s Commissioner Contract, Contract for Expanding Work on Subjective Wellbeing of Children, Children’s Commissioner Contract