Common use of Priority 3 Clause in Contracts

Priority 3. (Minor) Any condition that results in the Post View system performing at less than optimal performance. This includes; slow performance during administration, recording, and replay, 1 or more voice communications lines down, 1 or more IVR workstations down, disk space reaches 85 percent of capacity, any other trouble that results in degradation in performance. Restoration will occur as fast as humanly possible with an objective of 3 hours or less. BUG TICKET CLASSIFICATION 1. Priority 1: (Critical) Any code error or violation in the Interactive Telesis developed applications or databases that results in the Post View system being unavailable. Repair will occur as fast as humanly possible with an objective of 15 minutes or less. 2. Priority 2: (Major) Any code error or violation in the Interactive Telesis developed applications or databases that results in the Post View system operating at a reduced capacity. Repair will occur as fast as humanly possible with an objective of 1 hour or less.