Common use of Priority Classifications Clause in Contracts

Priority Classifications. Upon receipt of Customer’s report of a System Event, Technical Support will classify the System Event as one of the following three priority levels: “Priority 1” 30% or more of the functionality of the System is adversely affected by the System Event. “Priority 2” 5% - 29% of the functionality of the System is adversely affected by the System Event.

Priority Classifications. Upon receipt of Customer’s your report of a System Event, Technical Support will classify the System Event as one of the following three priority levels: “Priority 1” 30% or more of the functionality of the System is adversely affected by the System Event. “Priority 2” 5% - 29% of the functionality of the System is adversely affected by the System Event. “Priority 3” 5% or less of the functionality of the System is adversely affected by the System Event. Single and multiple phones related issues.