Common use of Priority Classifications Clause in Contracts

Priority Classifications. Problems shall be managed according to the severity of the problem. The following table provides a description for the different priority level categories: Priority 1: Critical The entire system is completely unavailable, or performance problems are preventing use of the system. No workstations or kiosks are available to process passengers. Major server / service outage.

Priority Classifications. Problems shall be managed according to the severity of the problem. The following table provides a description for the different priority level categories: : Priority 1: Critical The entire system is completely unavailable, or performance problems are preventing use of the system. No workstations or kiosks are available to process passengers. Major server / service outage.