Priority Model Sample Clauses

Priority Model. Code Description/ impact Escalation Examples Critical - Enterprise-wide impact - Critical impact on business revenue. - Production unable to process mission critical activities. - Possible data loss or corruption. - Notify SPOC. - Escalate to Constellation manager support within 10 minutes. - Constellation support to respond back to SPE rep w/in 5 minutes with initial status. - Constellation support to provide status w/in 30 minutes of incident request and every hour then on until service is restored. - Constellation to dedicate appropriate resources to resolve interruption full time until service is restored. - User interface portal unavailable. - Widespread virus outbreak. - System response time exceedingly slow. High - Loss of non-critical functionality or performance impacting non-critical workflow(s). - Production unable to perform certain non-critical aspects of their job due to system impairment. - Notify SPOC. - Escalate to Constellation manager support within 3 hours if service still not restored. - Constellation support to respond back to SPE rep w/in 2 hours with status. - Constellation support to provide status every 4-hours until service is restored. - Constellation to provide plan on when issue will be addressed. - Slow response time for non- critical functionality. - Asynchronous transfer of files slow, but not impacting production activities. Low - Loss of non-critical functionality without any direct impact to productions which can be quickly resolved via work-around - Notify SPOC. - Escalate to Constellation manager support within 4 hours and provide workaround. - Constellation support to respond back to SPE rep w/in 1- day with status. - Constellation support to provide status every day until service is fully restored. - Constellation to provide plan on when issue will be addressed. - Non-critical functionality of user interface.
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Priority Model. Code Description/ impact Escalation Examples Critical – business - Enterprise-wide impact - Notify SPOC. - User interface portal unavailable. hours (MF 9am- - Critical impact on - Escalate to Software manager - Widespread virus outbreak. 6pm PST) business revenue. support within 10 minutes. - System response time - Production unable to - Software support to respond exceedingly slow. process mission critical back to SPE rep w/in 30 minutes activities. with initial status. - Possible data loss or - Software support to provide corruption. status w/in 30 minutes of C O N F I D E N T I A L incident request and every hour then on until service is restored. - Software to dedicate appropriate resources to resolve interruption full time until service is restored. - On site response within 12 hours if required. Critical – non business hours - Enterprise-wide impact - Critical impact on business revenue. - Production unable to process mission critical activities. - Possible data loss or corruption. - Notify SPOC. - Escalate to Software manager support within 10 minutes. - Software support to respond back to SPE rep w/in 1 hour with initial status. - Software support to provide status w/in 1 hour of incident request and every hour then on until service is restored. - Software to dedicate appropriate resources to resolve interruption full time until service is restored. - On site response within 12 hours if required. - User interface portal unavailable. - Widespread virus outbreak. - System response time exceedingly slow. High - Loss of non-critical functionality or performance impacting non-critical workflow(s). - Production unable to perform certain non-critical aspects of their job due to system impairment. - Notify SPOC. - Escalate to Software manager support within 3 hours if service still not restored. - Software support to respond back to SPE rep w/in 2 hours with status. - Software support to provide status every 4 hours until service is restored. - Software to provide plan on when issue will be addressed. - Slow response time for non- critical functionality. - Asynchronous transfer of files slow, but not impacting production activities. Low - Loss of non-critical functionality without any direct impact to productions which can be quickly resolved via work-around - Notify SPOC. - Escalate to Software manager support within 4 hours and provide workaround. - Software support to respond back to SPE rep w/in 1-day with status. - Software support to provide status e...
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Related to Priority Model

  • PRIORITY OF USE Any schedule or milestone in this Agreement is estimated based upon the Parties' current understanding of the projected availability of NASA goods, services, facilities, or equipment. In the event that NASA's projected availability changes, Partner shall be given reasonable notice of that change, so that the schedule and milestones may be adjusted accordingly. The Parties agree that NASA's use of the goods, services, facilities, or equipment shall have priority over the use planned in this Agreement. Should a conflict arise, NASA in its sole discretion shall determine whether to exercise that priority. Likewise, should a conflict arise as between two or more non-NASA Partners, NASA, in its sole discretion, shall determine the priority as between those Partners. This Agreement does not obligate NASA to seek alternative government property or services under the jurisdiction of NASA at other locations.

  • Priority Hiring If the Contract Amount is over $200,000 and this Agreement is for services (other than Consulting Services), this section is applicable. Contractor shall give priority consideration in filling vacancies in positions funded by this Agreement to qualified recipients of aid under Welfare and Institutions Code section 11200 in accordance with PCC 10353.

  • Priorities If the Trustee collects any money pursuant to this Article 6, it shall pay out the money in the following order:

  • Rights in Collateral; Priority of Liens Borrower and each other Loan Party own the property granted by it as Collateral under the Collateral Documents, free and clear of any and all Liens in favor of third parties. Upon the proper filing of UCC financing statements, and the taking of the other actions required by the Required Lenders, the Liens granted pursuant to the Collateral Documents will constitute valid and enforceable first, prior and perfected Liens on the Collateral in favor of Agent, for the ratable benefit of Agent and Lenders.

  • Priority of Lien Transfer Agent consents to the granting of the security interest in the Pledged Shares. Transfer Agent will not agree with any third party that Transfer Agent will comply with instructions concerning the Pledged Shares originated by such third party without the prior written consent of Secured Party and Debtor.