Common use of Priority Response Time Clause in Contracts

Priority Response Time. Class 1 (high) Directly after Incident Report ( <15 minutes). Class 2 (medium) Within 4 hours of Incident Report, during CST Office Hours. Class 3 (low) Ultimately the next business day. From the moment an Outage is handled, Interconnect will continuously work to repair and recover the Service, unless this does not reasonably shorten the Downtime. During the Downtime the Customer will be informed periodically regarding the progress of the repair and recovery. The Customer must cooperate with Interconnect in resolving an Outage without any cost. Immediately after an Outage has been resolved, Interconnect will report this to the Customer. At Customers request, Interconnect will provide the Customer with an RFO (Reason for Outage) within 3 working days.

Priority Response Time. Class 1 (high) Directly after Incident Report ( (<15 minutes). Class 2 (medium) Within 4 hours of Incident Report, during CST Office HoursHours CST. Class 3 (low) Ultimately At the latest the next business day. From the moment an Outage is handled, Interconnect there will continuously be continuous work to on the repair and recover recovery of the Service, unless this does not reasonably shorten the Downtime. During the Downtime the Customer will be informed periodically regarding about the progress of the repair and recoveryrecover work. The Customer must cooperate with Interconnect in resolving an Outage Outage, without any cost. Immediately after an Outage has been resolved, Interconnect will report this to the Customer. At Customers On request, Interconnect will provide the Customer with an RFO (Reason for Outage) within 3 working daysdays at the latest.

Priority Response Time. Class 1 (high) Directly after Incident Report ( <15 minutes). Class 2 (medium) Within 4 hours of Incident Report, during CST Office HoursHours CST. Class 3 (low) Ultimately No later than the next business day. From the moment an Outage is handled, Interconnect there will continuously be continuous work to on the repair and recover recovery of the Service, unless this effectively does not reasonably shorten the DowntimeResolution Time. During the Downtime Resolution Time the Customer will be informed periodically regarding with regard to the progress process of the repair and recoveryrecover work. The Customer must cooperate should provide cooperation to Interconnect with Interconnect in resolving the solving of an Outage Outage, without any cost. Immediately after The moment an Outage has been resolvedconcluded, Interconnect will report this it to the Customer. At Customers request, On request Interconnect will provide send the Customer with an Customer, no later than 3 business days, a RFO (Reason for Outage) within 3 working days).