Problem Severity Level 2 Clause Samples

The 'Problem Severity Level 2' clause defines issues that significantly impact the use of a product or service but do not completely prevent its operation. Typically, this clause outlines the criteria for classifying a problem as Severity Level 2, such as major functionality being impaired or degraded, and may specify response times or escalation procedures for addressing such issues. Its core practical function is to ensure that substantial, though not critical, problems are prioritized and resolved in a timely manner, thereby minimizing disruption and maintaining service quality.
Problem Severity Level 2 
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Related to Problem Severity Level 2

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Level 2 If the grievant is not satisfied with the written answer from his/her manager the grievant may, within ten (10) days from the receipt of such answer, file a written appeal to the appointing authority. Within ten (10) days of the receipt of the written appeal the appointing authority shall investigate the grievance, which shall include a meeting with the concerned parties, and thereafter shall give a written answer to the grievant within ten (10) days.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Level 1 If an Employee wishes to submit a grievance, he/she shall first discuss the complaint with his/her immediate supervisor. The Grievance Committee representative and one administrator may also be present. This discussion must occur within ten (10) days of the event causing the complaint.